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McDonald's

3.2
(2,797 reviews)

Business Details

12930 96th Avenue, Surrey, BC
V3V 6A8, Canada
(604) 587-3390
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
12930 96th Avenue, Surrey, BC
V3V 6A8, Canada

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 184 items

Explore offerings from McDonald's on 12930 96th Avenue in Surrey, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.2
2,797 reviews
5 stars
863
4 stars
499
3 stars
444
2 stars
253
1 star
738
  • VD
    Vaibhav Dadhwal
    Sep 23, 2026
    1.0
    The service girl customer super bad super rude to customers she delayed our order on purpose and started laughing like it was a joke I don’t like this please change
  • ND
    Navdeep Dhaliwal
    Sep 20, 2026
    2.0
    I’m honestly extremely frustrated with the customer service at this location. I was here tonight around 11:58 PM, and the employee working the window was incredibly rude. She was literally screaming into the speaker, and when I pulled up to the window, there was no “hi,” no “thank you,” or even a basic acknowledgment of the customer. She simply handed me the food and moved on. Unfortunately, this is not a one-time experience at this location. The customer service here has consistently been some of the worst I’ve experienced compared to other McDonald’s locations. It feels like basic customer service and proper training are simply not being taken seriously. If the owner or management of this location actually cares about the customer experience, they seriously need to address how employees are being trained and, at the very least, teach them how to properly greet and interact with customers. Nobody expects over-the-top service at McDonald’s, but basic courtesy and respect should not be too much to ask. I understand that one customer not returning probably won’t make much of a difference to McDonald’s, but after repeatedly having experiences like this, I personally have no reason to come back to this location. What makes it even more frustrating is that it’s not just one employee — it seems like this attitude is common among many of the employees here. Very disappointing experience, and easily the worst McDonald’s location I’ve personally been to.
  • VG
    Vamp Grew
    Sep 17, 2026
    1.0
    We went to buy ice cream and ordered smarties McFlurry, it was a custom order as we added Oreo and caramel but what we got was Oreo and caramel there were no smarties even though in the receipt it said that smarties was included. Similarly we ordered 2 of vanilla cone and both had a huge portion size difference and when told the staff the lady literally denied and said “this is the standard portion size” as if it was the first time we ordered this ice cream. Honestly, go anywhere but here it’s really not worth it.
  • AL
    A L
    Sep 16, 2026
    5.0
    Kylie was great with the kids at the play place on family night. She was patient and friendly with everyone. I’ve always had a pleasant experience here with the staff at the counter as well.
  • JM
    J Maan
    Sep 10, 2026
    5.0
    The people that serve the food are always so polite and work very hard. They work together and smiles all around. Their quality of putting the food together properly has some serious issues, more manager inspections and training required according to comments.

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Certified October 04, 2026Yext Knowledge Graph
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