KFC

Reviews

• GA

  Geneveive Akua Akyeabea

  Sep 22, 2026
  2.0
  Extremely slow service for both drive-thru and dine-in. Not ideal if you're in a hurry or very hungry.
• JG

  Jasmeen Grewal

  Sep 18, 2026
  5.0
  Fresh food
• MM

  megzo mego

  Sep 8, 2026
  1.0
  I ordered a sandwich waited for more than 15 minutes and at the end I got a very cold sandwich I returned it got my money back and will never visit this place again They didn’t even try to apologize the manager told me it’s cold because the lettuce is cold she forgot that I ordered it without lettuce LOL
• NH

  Najeebullah Hemat

  Sep 3, 2026
  1.0
  I am writing to formally complain about the very disappointing experience we had today at the KFC location near 72 Avenue and 21st Street, close to Scott Road in Surrey, BC. We visited the restaurant at approximately 9:00–9:30 p.m. We were two families visiting together, and we intended to order a total of five meals. We specifically wanted to take advantage of the Wednesday promotion. We placed our order and understood that the employee had accepted what we requested. However, after taking our order, the staff told us that the Wednesday deal was not available and that it had been available previously but was no longer available. We were then offered different items instead of what we had originally requested. What was particularly disappointing was the way the situation was handled. We felt that the staff were rude and dismissive and did not properly listen to our concerns. If a promotion is not available, customers should be informed clearly before the order is taken, rather than accepting the order and then telling us afterward. Unfortunately, this is not the first time we have experienced this kind of service at KFC. We have also experienced similar behavior at another KFC location near King George. On several occasions, when we have asked about available deals, staff have been unhelpful or have initially confirmed a deal and then provided something different. Today, because of our dissatisfaction with the service and the way we were treated, we decided to leave the restaurant without purchasing any of the five meals we had planned to order. This was especially disappointing because we were there as two families and were prepared to spend money at KFC. We are very dissatisfied with this experience. We chose KFC expecting respectful customer service and clear communication about your promotions. Instead, we left feeling frustrated and disappointed. I respectfully request that KFC investigate this incident, review the customer service practices at this location, and clarify why the Wednesday promotion was not available or properly communicated to us. I hope KFC takes this complaint seriously and takes appropriate steps to prevent other customers from experiencing the same treatment. Thank you for your attention. I look forward to receiving a response. Sincerely,
• JJ

  Jaylin

  Aug 29, 2026
  1.0
  This place needs to hire people who actually speak and comprehend English. I ordered spicy chicken for take out and was told I needed to wait 30 minutes to get spicy chicken as they only had original ones out. I waited the 30 minutes, got my food and went home. When I open up the boxes at home, I received ALL ORIGINAL! So I basically waited 30 minutes for nothing and wasted my time. This is definitely a language barrier as it’s not the first time this has happened. They need to hire competent people who actually understand what people want and order. This is actually unacceptable. WORST KFC LOCATION EVER. I will never be coming back neither will my friends or family.