We ordered chicken tenders and repeated our order three or four times to make sure it was correct. Despite confirming the order multiple times, we were given nuggets instead.
The employee at the drive-thru window seemed very absent-minded and unaware of what was happening. When we pointed out that our order was incorrect, he called over another staff member who was very rude and unprofessional. I then asked to speak with the manager, but the person who claimed to be the restaurant manager was equally rude and unprofessional.
At no point did anyone apologize for the incorrect order. Instead, they continued to argue with us rather than trying to resolve the situation. To make matters worse, the person who said she was the restaurant manager refused to provide her name and was not wearing a name tag.
The service we received was extremely disappointing. I hope higher management looks into this matter and ensures the team is better trained in customer service and professionalism. Guests should be treated with respect, and situations like this should be handled with an apology and a willingness to make things right.
DK
Dane King
Aug 3, 2026
5.0
Loved it
JS
J K Singh
Jul 29, 2026
1.0
Worse place to order food if you go inside. They give first preference to drive through because time counts there. Had to wait for my for long time because I ordered inside and drive through was getting first preference. This branch is going down day by day.
RC
Redwan Chowdhury
Jul 23, 2026
3.0
Chieken bucket original recipe is terrible!
JS
Jason Sanderson
Jul 11, 2026
1.0
Extremely dirty, order was very inconsistent and slow. Three hard shell tacos all different, we sat at the only clean table out of 10 tables.
What are the opening hours of this KFC location in Surrey?
This KFC in Surrey is open daily from 10:30 AM. It closes at midnight from Monday to Wednesday, and stays open until 1:00 AM from Thursday to Sunday.
Where is this KFC located?
The KFC is located at 13577 73rd Avenue, Surrey, BC, V3W 2R5, Canada.
How can I contact this KFC?
You can reach this KFC by phone at +1 604-596-7999.
Does this KFC offer halal food options?
Yes, this KFC is listed as a Halal Restaurant, offering halal food options.
Can I order meal delivery from this KFC?
Yes, this KFC provides meal delivery services to customers.
What types of cuisine does this KFC specialize in?
This KFC specializes in fast food, with a focus on chicken dishes.
Are there other fast food restaurants near this KFC?
Yes, Taco Bell Canada and A&W Canada are nearby fast food restaurants, offering Mexican and burger options respectively.
Where can I get coffee near this KFC?
Tim Hortons, a coffee shop and cafe, is conveniently located nearby for coffee and light snacks.
Are there automotive services near this KFC?
Yes, several automotive services are nearby including Minit-Tune & Brake Auto Centres, OK Tire, Onyx Automotive, and Skyline Auto Group LTD.
What other amenities are accessible near this KFC?
Nearby amenities include Shoppers Drug Mart for pharmacy and convenience needs, Canada Post for postal services, and various dental clinics like Dr. Panag Kamaldeep and King George Dental Centre.
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