Save-On-Foods

Reviews

• LW

  Lei Wang

  1 day ago
  1.0
  I had a very disappointing experience at this Save-On-Foods tonight at around 8:00 PM. I wanted to purchase an item that was kept at the Customer Service counter. An employee whose name starts with “S” told me that Customer Service was closed and refused to help me. What made this especially strange was that only about five minutes earlier, the same employee had just helped me process a refund at that exact counter. The refund was for yogurt that I purchased on September 9, even though the date printed on the yogurt was September 6. During the refund, she also told me that the date on the product “doesn’t necessarily mean it is actually expired.” I found that comment very concerning. By that logic, am I supposed to wonder whether the yogurt I returned would simply be put back on the shelf? What made the situation even more uncomfortable was that there were no other customers waiting to pay. The staffed checkout area was completely empty. Given the timing, I was left seriously questioning whether I was being refused service simply because I had just returned an out-of-date product. I hope management reviews what happened tonight, including the store’s customer service hours, its handling of dated food products, and the way this employee treated a customer making a legitimate return.
• YL

  Yue Li

  2 days ago
  1.0
  One star for a completely avoidable self-checkout experience and poor customer service. The self-checkout payment terminal is clearly labelled as accepting WeChat Pay and Alipay, and the payment screen itself offered those options. I tried to pay with WeChat Pay, but the transaction failed. When I asked the self-checkout attendant, Suzanne, for help, she repeatedly told me “debit or credit only” in a condescending way, even after I pointed out that the terminal itself advertises WeChat Pay and offers it as a payment option. She even covered the lower part of the screen while insisting it was debit/credit only, rather than acknowledging the obvious contradiction or checking whether the payment system was malfunctioning. What bothered me most was what happened afterward. When I asked what I was supposed to do next, there was no attempt to troubleshoot or offer a solution. I eventually had to suggest suspending the transaction and moving it to a staffed till myself. Payment systems malfunction. That happens. What shouldn’t happen is a customer being treated as though they made a mistake when they used a payment method explicitly advertised by the store, followed by the employee supervising self-checkout having no apparent recovery plan. If WeChat Pay and Alipay are no longer supported at this location, remove the signage and disable the options on the terminal. If they are supported, staff responsible for self-checkout should know how to handle a failed transaction without treating the customer like an idiot.
• CR

  chan regina

  2 days ago
  1.0
  Save on food Terra Nova is one of my favourite grocery shop over the years. However I have a very unpleasant experience at the pharmacy department today. The lady (masa**) who works in the pharmacy is very rube. When I ask her that I would like to also pay my grocery, she rolled her eyes up like I was a trouble to her. When she cannot scan the item instead of q in the number, she gave me another angry face. She also mentioned that she does not want to touch any other items from the store and acted like the other grocery items I put on the table was making her table dirty. Because of her attitude, I highly recommend to go to other stores for pharmacy service.
• CC

  CC

  Aug 15, 2026
  5.0
  I had a wonderful experience at Save-On-Foods tonight. I accidentally bought the wrong Häagen-Dazs flavour and didn’t realize it until I had already opened one and taken a bite. Since it was my own mistake, I felt guilty asking for an exchange. Sevim kindly helped me refund all four boxes, even the opened one. When I told her I felt bad about it, she simply said, “Always Customer First. We want our customers to go home happy.”That really touched me. Thank you, Sevim, for your kindness and genuine care. You’ve turned me into a loyal Save-On-Foods customer today! ❤️
• AC

  Anita Chu

  Aug 13, 2026
  5.0
  Love the store except sometimes don’t have enough cashier but they still work very efficiently and polite especially Penny. She is always very friendly and professional

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