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Haidilao Hot Pot Richmond

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About

RestaurantAsian RestaurantBeer StoreChinese RestaurantDiner
Originating from Sichuan, China in 1994, Haidilao Hot Pot is the largest direct-operated hot pot brand in China and a globally renowned Chinese restaurant chain, whose accumulated total of customer visits has surpassed 1 billion. Currently, Haidilao has opened more than 1,700 stores across 16 countries spanning across four continents, including China, Singapore, the United States, South Korea, Japan, Canada, Australia, and the United Kingdom. Through continuous product and service innovations, Haidilao spreads Chinese hot pot culture to food enthusiasts around the world, earning the love of customers from all corners of the globe.

Location

Haidilao Hot Pot Richmond
5890 Number 3 Road, Richmond, BC
V6X 3P6, Canada

Hours

Monday11:00 AM - 4:00 AM
Tuesday11:00 AM - 4:00 AM
Wednesday11:00 AM - 4:00 AM
Thursday11:00 AM - 4:00 AM
Friday11:00 AM - 4:00 AM
Saturday11:00 AM - 4:00 AM
Sunday11:00 AM - 4:00 AM

Reviews

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4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars
25
1 star
1

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.

Customer Service

Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.

Cleanliness

The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.

Coupon Issues

Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.

Operational Hours

There were complaints about unclear operational hours and being turned away before closing time.