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Dine-in Take-out
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McDonald's

3.4
(1,252 reviews)

Business Details

6631 Island Hwy. North, Nanaimo, BC
V9T 4T7, Canada
(250) 390-4081
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
6631 Island Hwy. North, Nanaimo, BC
V9T 4T7, Canada

Hours

Monday7:00 AM - 10:00 PM
Tuesday7:00 AM - 10:00 PM
Wednesday7:00 AM - 10:00 PM
Thursday7:00 AM - 10:00 PM
Friday7:00 AM - 10:00 PM
Saturday7:00 AM - 10:00 PM
Sunday7:00 AM - 10:00 PM

Menu

1 menu · 184 items

Explore offerings from McDonald's on 6631 Island Hwy. North in Nanaimo, with popular breakfast, beef, chicken, and sandwiches & wraps available at this location.

McDonalds English Menu

184 items

Reviews

3.4
1,252 reviews
5 stars
353
4 stars
274
3 stars
311
2 stars
118
1 star
196
  • SB
    Sundeep Bhatia
    Aug 5, 2026
    1.0
    Ordered a Quarter Pounder with cheese meal on Aug 3 via Uber. Received a disgusting burger with a dry, old burnt meat patty with no cheese, no onions, no lettuce and a small dab of ketchup, 2 dots of mustard. The fries were old, hard and clearly refried again. It was absolutely disgusting and inedible and I threw it away. Called the Macdonald to let them know about the quality of what they delivery for their late night orders The manager on duty ( Sahil) just stated that the morning manager would call me back by 11 am, which never happened. Such poor customer service which just shows the standards at MacDonald.
  • MH
    Marcos Henriquez
    Jul 29, 2026
    1.0
    Yesterday, my family and I went to McDonald's for dinner. When our food arrived, we took it to our table and my wife noticed that her Bacon Deluxe Chicken Burger was missing the bacon, lettuce, and tomato. We went to the counter, explained the mistake, and they replaced it with the correct burger. We started eating, and then I realized my burger was also wrong. It was missing the bacon, lettuce, and tomato that I had paid for. I went back to the counter, and unfortunately I was served by Sofia, who was extremely rude. Instead of listening or apologizing, she treated me as though I was the problem. Since I had already eaten part of the burger, I told her it wasn't a big deal and suggested that an ice cream would be enough to make up for the mistake, as it would cost less than making another burger. Instead, she grabbed my burger roughly and unprofessionally and insisted the only option was to replace it. I agreed and said that if she wanted to make me the burger I had paid for, that was perfectly fine. What should have been a simple customer service interaction became unpleasant because of Sofia's attitude. Customers should never be made to feel like they're causing a problem when they're simply asking to receive the food they ordered and paid for. I do want to recognize another employee, Vy, who stepped in and completely turned the situation around. She apologized sincerely, offered me the ice cream, and even came back to our table before we left to apologize again. Vy was professional, kind, and handled the situation exactly as great customer service should. Unfortunately, because of the way Sofia treated us, my family and I won't be returning to this McDonald's. Employees like Vy are the reason customers come back. Employees like Sofia are the reason they don't.
  • DF
    Dirk Freistadt
    Jun 2, 2026
    5.0
    the staff here are lovelly! irish is especially kind to customers!
  • WE
    wyuna Engaran
    May 28, 2026
    1.0
    that asian lady at front counter was really rude, no customer service at all, she wasnt even looking at me or smiling while taking my order
  • CR
    Cailey Robar
    May 25, 2026
    1.0
    Waited 20 minutes to get my food and got the oldest, most stale fries with it. Don’t come here unless you want to be disappointed.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 6631 Island Hwy. North, Nanaimo?

McDonald's is open daily from 7:00 AM to 10:00 PM.

Does this McDonald's location offer drive-through service?

No, this location does not offer a drive-through service.

Brand Certified Facts from McDonald's

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Certified August 23, 2026Yext Knowledge Graph
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