RB
Romeo Badillo
Jun 12, 2026
I am extremely disappointed with the service my family received at this McDonald’s location.
At around 9:00 PM, we placed a large order using the self-service kiosk for my 3 niece, their grandmother, and ourselves(me and their mom). After waiting approximately 30 minutes, we noticed that many customers who had ordered after us had already received their food while we were still waiting.
I approached the cashier to ask about our order. Unfortunately, the kiosk did not provide us with a receipt, so I showed proof of payment on my credit card transaction. The staff then asked for our order number, which we did not have. They asked us what our order consisted of, but because it was a large family order and each of the kids chose their own meals, I could not remember every item after such a long wait.
At that point, the manager, Jaskaran B., informed us that they had lost our ticket. Instead of taking responsibility and immediately resolving the situation, we were told that they could not prepare our food unless we could provide the details of the order. We were forced to place our entire order again from memory.
Our original charge was $47.25, but the second order only came to $44.08 because we could not remember every item. When a crew member asked if we could receive a refund for the difference, the manager refused and said we should simply add another item instead. We ended up adding ice cream to make up the difference.
What made the experience even worse was that after reordering, our food was still not prioritized. The kids were hungry, tired, and becoming very cranky. We waited another 15–20 minutes, and our order still was not ready. When I went back to ask about it again, it appeared that our food had not even been started. The only time any urgency was shown was when I requested a refund.
The most disappointing part of the entire experience was the manager’s attitude. At no point did he offer a sincere apology for losing our order or acknowledge the inconvenience caused to our family. We had already waited over 30 minutes, were forced to reorder because of the restaurant’s mistake, and then had to wait even longer. Instead of showing empathy or taking responsibility, he simply stated that he did not want to argue with us.
Mistakes happen, and I understand that. However, customer service is measured by how those mistakes are handled. Losing an order is frustrating enough, but showing no sense of urgency, accountability, or concern for the customer made the situation much worse.
In the end, I requested and received a refund for the second order amount of $44.08. After nearly an hour of waiting and dealing with this situation, we left feeling frustrated, disappointed, and completely let down by the lack of professionalism and customer care.
This was one of the worst experiences I have ever had at a McDonald’s.