My wife made a reservation for us for 645, we came in at 640 and were told it would be a few minutes while they cleared a table. At 700, my daughter asked the same hostess about our reservation, having seen several others who came in after us seated. They claimed something about sending us a text, and we would get the next table. We had checked in in person, and were seated in the waiting area right in front of them.
At 710 another party came in and were seated right away... My daughter again asked the hostess what happened, and was met with the same answer...
I asked for a manager at the cashier, and an apologetic manager did come out, and we were seated by 720pm (1h and 5 min past our reserved time). The manager repeated the text excuse given by the hostess, and offered free desert. The same manager did come out once our meal was done. This does meet standards, for an exception in a gap in service quality. Not exceptional service, but adequate.
For the record, my wife did check the phone number on her reservation was correct, and text history. Issues sending a text seems like an odd excuse to me, since every other busy restaurant I have ever gone to calls out your name. Often the hostess remembers your face for the 10-20 minutes between checking in and being seated. A good restaurant will often will offer you a drink or something to get ahead of the service gap if there is an extended delay.
From the time we were finally seated, the service was as expected. The food was acceptable, nothing fancy but decent enough. Our server was polite and our order did come relitively quickly. She was actually very good, and did somewhat rectify the service situation. My review would have been worse otherwise.
I wish I could say that this was a one time occurrence. One experience like this could be understandable on a busy night. This was a Monday evening, reservation made well in advance, and the second time something like this has happened to me at this location this year.
I had come in with my Sisters family in January and we had the same thing happen. We sent you a text, you will get the next table. The hostess did resolve it without the manager, largely because my sister can be somewhat pushy though. Unfortunately on that occasion our server was not as attentive, and we left feeling like we did not have the experience we booked and had paid for. This seems to be a re occurring theme.
I am not big on complaining, and service was fine once seated. I spent $218 plus 15% tip on dinner and drinks for 4, something I do fairly regularly. That 12 dollar desert does not necessarily earn my repeat buisnrss, for a 3rd oppertunity to impress.
I honestly feel like there is a serious training gap at the hostess table, and management has made it standard practice to buy off such service failures with a small item. If this were a 1 time error on a busy night, that would be acceptable. However, appeasing a disappointed customer should be an exception, not the rule. It is far easier to earn repeat buisness with consistent good service, than to appease bad service with a free desert.
I was quite disappointed on my last visit, and though a bit better still overall disappointed this visit. I am not sure that my family and I will return to this location soon.
JL
Jaydeep Lukhi
Sep 25, 2026
We were a group of four and ordered two appetizers and two main entrées to share. Olive Garden portions are BIG. It makes no sense for us to order four full mains plus appetizers when we already know we wouldn’t be able to finish that much food.
Our server took our order and even repeated it back to us. We were then brought only one salad bowl that was barely filled, maybe 1/4 of the bowl. Four people took a little each, and naturally it was immediately empty.
When we asked for another salad, we were told we would have to pay extra because we were sharing. I was shocked, so I checked the menu. The mains we ordered included soup or salad, and we had ordered two mains, but only one salad had been brought to the table.
When I pointed this out, the server then claimed that we had only ordered one main, despite having repeated our order back to us earlier.
If Olive Garden has a policy regarding sharing meals or salad refills, that’s completely fine—but customers need to be told when placing the order. Don’t accept the order without saying anything and then introduce restrictions afterward.
Even after the server agreed to bring us another salad, we were brought soup instead, despite clearly asking for salad. After everything that had already happened, this made the experience even more frustrating.
This wasn’t about getting free food or avoiding paying. We ordered an appropriate amount of food for four people considering the very large portion sizes. The problem was how the situation was handled, the contradictory explanations, and the overall attitude and service.
We left feeling extremely unwelcome and disappointed. Definitely not the experience we expected from Olive Garden. 1 star.
this was actually the WORST restaurant experience ever 😭 We waited literally **ONE WHOLE HOUR** just to get in, and I thought okay maybe the food will at least be good… NOPE.
2 of our dishes had **HAIR IN THEM** 🤢 and then our ravioli came out **FROZEN IN THE MIDDLE** like how does that even happen?? 😭 The salad was literally OLD and had **MOLD IN IT**. At this point we were actually shocked and disgusted.
And our waiter??? Every time we called him over he would literally say **“now what?”** like we were annoying him for asking for help 😭 Bro we’re paying for the food, what do you mean “now what”??
Then the manager/owner **Shaque** came over and instead of actually listening to us or fixing the situation, he **SWORE AT US AND TOLD US TO LEAVE**. LIKE EXCUSE ME??? 😭 We already waited an hour, found hair in our food, got frozen ravioli and a salad with mold, and THEN we get sworn at and kicked out??
I have genuinely never experienced anything like this at a restaurant. The food was horrible, the service was horrible, and the way management handled everything made it 10x worse. We came to eat and have a good time and somehow left feeling completely disgusted and disrespected.
** 1 star is honestly generous. 😭**
I was way too hungry this time and completely forgot to take any pictures, lol!
This was actually my first time at Olive Garden, and I came specifically to try their Never Ending Pasta. Overall, I had a really great experience! Both the food and service were very good. Our servers, Jody and Vanessa, were super friendly and patient. They took the time to explain the menu and answer our questions, which I really appreciated.
The breadsticks were really good! They were nicely seasoned and tasted great on their own, but dipping them into the soup made them even better. Personally, I really liked them with the Chicken & Gnocchi and Zuppa Toscana. The combination was surprisingly satisfying.
For the pasta, there are so many combinations you can try, which makes the Never Ending Pasta promotion pretty fun. My personal favorites were the Fettuccine with Creamy Mushroom and the Rigatoni and Angel Hair with Five Cheese Marinara or Spicy Alfredo.
Don't be scared by the name "Spicy Alfredo" — it's actually not spicy at all. It just has a very mild kick and a little extra flavor. I also really liked that the sauces weren't overly heavy or greasy. Even after trying several different combinations, they didn't feel too rich or overwhelming, which is definitely a plus when you're eating unlimited pasta.
For the protein toppings, I would personally recommend the Crispy Chicken Fritta. The crispy chicken went really well with the pasta and sauces. The shrimp, on the other hand, wasn't really my thing. I found it a little too rich and heavy, so I'd probably skip the shrimp next time.
The best part about this promotion is being able to keep trying different pasta, sauces, and toppings instead of being stuck with just one dish. It's a pretty fun option if you're really hungry or just want to try a bunch of different combinations.
The Never Ending Pasta promotion is only available until November 22, so if you've been thinking about trying it, don't wait too long!
Overall, I really enjoyed my first visit to Olive Garden. Good food, friendly service, lots of pasta, and plenty of combinations to try. Definitely recommend it, especially if you're a pasta lover! 🍝
VV
Vitális Viktória
Sep 17, 2026
The food at this restaurant is always delicious and consistently very enjoyable, which is why we have been happy to come back.
Unfortunately, we had a significant issue with a group reservation for my daughter’s birthday. I had made the reservation by phone and provided the necessary information, but unfortunately, the reservation was not recorded or saved in the system. When we arrived with eight children, we were told that there was no reservation and that the next available table would only be in about an hour and a half.
Birthday scheduled time was same. And parent need to pick up the girls, just 12 years old.
What was particularly disappointing was that, initially, I did not feel that the staff were making every possible effort to resolve the situation, even though the issue appeared to have resulted from an error on the restaurant’s side. We had not received any confirmation or notification, and the group reservation we had made by phone had not been entered into the system.
Thankfully, the situation was eventually resolved, and we were able to celebrate my daughter’s birthday as planned. I appreciate that the staff ultimately found a solution.
I am sharing this feedback because, while we genuinely enjoy the food and have had positive experiences at the restaurant, I believe group reservations—especially for special occasions such as a child’s birthday—should be handled with greater care and attention. A situation like this can be particularly stressful when arriving with eight children and expecting a confirmed reservation.