KA
kerry andrews
Aug 14, 2026
Very disappointing experience with the Walnut Grove McDonald’s.
This is now the third time in the past couple of months that I’ve gone through, paid for my order, and then discovered that what was actually put in the bag was not what I ordered and paid for.
An occasional mistake is understandable, but when it keeps happening, it becomes an order-fulfillment problem. Customers shouldn’t have to pull apart every bag in the parking lot to make sure a simple breakfast order is correct before driving away.
After three bad experiences, I’m done giving this location another chance. There are plenty of other places nearby that can get a morning order right, and they’ll be getting my business from now on.
Very disappointing, because this should be an easy problem for management to fix.
Extremely disappointed with the lack of basic food safety at this location. I ordered a chicken bacon wrap and watched the employee prepare it completely with bare hands. To make matters worse, she was wiping her nose and rubbing her pants, then immediately went back to touching and pressing down the lettuce on my wrap with her bare fingers. Completely unsanitary and unacceptable. I will not be returning. They have a blue gloves but they using it for frozen food to not make their hands surety.
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Ashna Dewar
Aug 12, 2026
The night manager was a white-passing lady who made rude comments at us because we chose to sit at one of the tables. We didn't notice that a chair was placed on top of a table a few tables away and so we thought we could sit at our chosen spot. Instead of just telling us to move she started saying that the chair on top of the table isn't for decoration and we didn't even have a chair on ours so we were confused but moved nonetheless. The whole atmosphere of the restaurant was like we walked into some club with uncouth music playing in the background and the employees hooting, etc. Highly unprofessional, and judging by the other reviews, I can totally understand why we experienced this now because a lot of other people have shared similar experiences. All I'll say is don't go here at night and due to loss of business, the company might finally look into this. Abhorrent behavior.
My recent experience at this McDonald’s was very disappointing. The quality of service has noticeably declined since the employee transition. Our order contained multiple mistakes, poor quality food not fresh and the restaurant was not maintained to an acceptable standard. The children’s play area was especially dirty, which is concerning for families and it smells. Totally unsanitary.
Customers expect accurate orders, clean facilities, and attentive service. Unfortunately, this location failed to meet those basic expectations. I hope management addresses these issues by improving staff training, quality control, and cleanliness, as the overall standard at this restaurant has clearly declined.
Horrible customer service experience!!! Avoid this location at all cost!!
11:40 pm july 26th, 2026
We went by as a group to the drive thru, ordered 2 seperate orders, which the lady working the drive thru refused to understand and made me repeat myself countless times, then she said she couldn’t take my mobile code through the drive thru, which made things 100 times more complicated.
When we were deciding our drinks, one of our friend took maybe 6-7 seconds to decide, in which she thought was too long and decided to help another customer, which, there was no line up at all, and the only other car came after us.
After they were done, i was still waiting for her to say something, but she didn’t say anything to us and it wasnt until a few minutes later where i went “hello?” Did she finally continue our order.
At the window, the first thing she says to us is: “how- you guys have like- 5 or 6 people and you can’t even decide on a drink? You guys take so long!”
We were baffled, we took at most a few seconds and YOU decided to ignore us and not serve us. Do your job, give me my order and go. We all work in the customer service industry and we have never seen a customer service worker so rude and selfish. If you’re having a bad day, don’t put that onto the customer. You need to be fired and everyone who hires you needs to know how incompetent you are. Horrible customer service, horrible employee, avoid this restaurant at all cost.