Certified by Dairy Queen Grill & Chill • May 17, 2026
Monday10:00 AM - 11:00 PM
Tuesday10:00 AM - 11:00 PM
Wednesday10:00 AM - 11:00 PM
Thursday10:00 AM - 11:00 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 11:00 PM
Reviews
3.5
252 reviews
5 stars
105
4 stars
44
3 stars
36
2 stars
16
1 star
51
ST
Sarah Tulloch
May 3, 2026
1.0
Absolutely unacceptable experience at this location today. I went through the drive through and ordered a Blizzard with half cookie dough and half Skor, something I’ve ordered for years at other Dairy Queen locations with no issue. Every single Dairy Queen I’ve been to has been able to make this, and I was even happy to pay extra, but it wasn’t even given as an option. The employee, Darshan, flat out said no with zero explanation. When I asked for clarification, I was met with the same blunt response.
It didn’t stop there, I asked to speak with a manager and was told he was the manager, yet he refused to provide his name or make any effort to resolve the situation. I only obtained his name after refusing to leave the drive through until someone provided it. The store was not busy, so there was no reason for this level of poor service and attitude.
This wasn’t just about the order, it was the complete lack of basic customer service, communication, and respect. A simple explanation or even a polite response would have gone a long way, but instead I was met with dismissiveness and refusal to help.
If this is how this location is being managed, it’s no surprise there are already so many negative reviews. I would strongly suggest the owners take a serious look at how customers are being treated here.Absolutely unacceptable experience at this location today. I went through the drive through and ordered a Blizzard with half cookie dough and half Skor, something I’ve ordered for years at other Dairy Queen locations with no issue. Every single Dairy Queen I’ve been to has been able to make this, and I was even happy to pay extra, but it wasn’t even given as an option. The employee, Darshan, flat out said no with zero explanation. When I asked for clarification, I was met with the same blunt response.
It didn’t stop there, I asked to speak with a manager and was told he was the manager, yet he refused to provide his name or make any effort to resolve the situation. I only obtained his name after refusing to leave the drive through until someone provided it. The store was not busy, so there was no reason for this level of poor service and attitude.
This wasn’t just about the order, it was the complete lack of basic customer service, communication, and respect. A simple explanation or even a polite response would have gone a long way, but instead I was met with dismissiveness and refusal to help.
If this is how this location is being managed, it’s no surprise there are already so many negative reviews. I would strongly suggest the owners take a serious look at how customers are being treated here.
JD
Joy Dingman
Apr 28, 2026
5.0
This Dairy Queen is one of the Best ones I've ever been too. The service was great and the food was incredible. Great job guys! I highly recommend this restaurant!!!!!
AA
Avery
Apr 13, 2026
1.0
I had such a disappointing experience at this Dairy Queen. I ordered a 4pc chicken finger meal through Uber Eats. After eating some of them, I noticed that one was completely raw after taking a bite of it. This completely violates basic food safety. Upon looking at other reviews, I found that this problem is not unique to me. This is completely unacceptable. I feel nauseous just thinking about it.
ND
Nathan Davis
Apr 7, 2026
2.0
I got a couple burger combos for the family at 5 o clock at drive through. All the burger patties were dry and barely warm. The onion rings were also luke warm and tasted stale as well. The only thing fresh and hot were the fries.
This did not live up to the expectation that Dairy Queen gives for good food.
Avoid this location.
AA
Atticus Ashcroft
Mar 31, 2026
1.0
Waited 20 minutes to be served. When placing the employee did not speak any English and was irritated that I was trying to order food at 2pm on a Tuesday. When I received my food my burger was completely stale and hard. There was no sauces on my burger either. The new hires are pathetic
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Kelowna?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 11:00 PM.
What type of menu items can I expect at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes & malts, and ice cream cakes.
Does Dairy Queen Grill & Chill offer family-friendly amenities?
Yes, it is family-friendly and offers booster seats, high chairs, outdoor seating, restrooms, and free WiFi for guests.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can place an order online for pickup through their website.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available at this location.
Does Dairy Queen Grill & Chill provide mobile deals or rewards?
Yes, mobile deals and rewards are available, and you can download their app for exclusive offers.
What nearby restaurants can I visit along with Dairy Queen Grill & Chill?
Nearby dining options include Mavara Indian Bistro, Kaya Sushi and Grill, Grizzly Bear Bistro and Bar, DunnEnzies Pizza Airport, Quesada Burritos and Tacos, Subway, and A&W.
Are there convenient places to grab coffee near Dairy Queen Grill & Chill?
Yes, there are two nearby Tim Hortons locations where you can enjoy coffee and snacks.
Where can I find travel and car rental services near Dairy Queen Grill & Chill?
Nearby travel services include Dollar Rent A Car, ACE Rent A Car, Dollar Car Rental, and Vivid Tours for rental and travel needs.
Does Dairy Queen Grill & Chill have accessibility features for families with young children?
Yes, it is equipped with booster seats, high chairs, and family-friendly amenities to accommodate guests with children.
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