Chipotle Mexican Grill

Reviews

• RC

  roy chad

  3 days ago
  1.0
  I didn’t want to cause a scene in the restaurant today, but I wanted to bring an issue with my order to your attention. I was ordering two bowls. I asked for lettuce on the first bowl and corn on the second. The employee accidentally put corn on both bowls and then lettuce on both bowls. Instead of remaking them, she simply picked some of the corn and lettuce back out of each bowl and continued with the order. Thankfully, neither my brother nor I has an allergy, but I found the way this was handled concerning. If a customer had an allergy or sensitivity, simply picking an unwanted ingredient out would not resolve the potential cross-contact. In my case, I specifically did not want corn because I dislike the taste, while my brother did not want lettuce due to concerns about recent illnesses associated with lettuce. I have also noticed that the overall level of service has declined with the addition of many new employees. I understand that new employees need time and training, but the recent mistakes and the way this situation was handled made the experience especially disappointing. I completely understand that mistakes happen. My issue is that once the wrong ingredients were added, I believe the bowls should have been remade rather than trying to pick the ingredients back out. I hope the team can be reminded of the proper way to handle situations like this and that new employees receive the training and support needed to maintain a consistent level of service in the future.
• MK

  Mannat Kaushal

  Sep 4, 2026
  4.0
  Portions were so generous and raman actually listens and makes your bowl like you want, muskan was sweet and helpful aswell ty girlies☺️
• S3

  samra 3001

  Aug 21, 2026
  1.0
  Honest Review I’ve been coming to Chipotle from time to time, and I’ve always had a wonderful experience. I’ve never had a reason to complain before, which is why yesterday’s experience was so disappointing. The steak tasted very strange and honestly did not taste like beef at all. Something seemed wrong with it, and I became quite sick before I left the restaurant. I also mentioned this to the staff and encouraged them to be more careful with the quality and preparation of the food. Chipotle is a large and well-known company, and I believe food quality and safety should always be a top priority. Losing a customer because of one poor-quality meal is unfortunate, especially when this has never happened to me before. I hope they take this feedback seriously and make sure it doesn’t happen again.
• KM

  Kristi Malhotra

  Aug 15, 2026
  1.0
  I’m extremely disappointed with my experience at Chipotle today. I was waiting in line to order in the store,and while I was looking at the food, I noticed that there was steak mixed into the Sofritas container. I immediately pointed it out to one of the employees because Sofritas is supposed to be a vegetarian option. What happened next was even more disappointing. Instead of replacing the contaminated Sofritas, the employee refused to make a new batch or remove it from service.She told me that they were still going to serve that Sofritas to customers. This is completely unacceptable. Customers who order Sofritas may be vegetarian or may avoid meat for religious, ethical, dietary, or personal reasons. They trust that when they order a vegetarian option, they are actually receiving vegetarian food. Once staff are made aware that steak has been mixed into the Sofritas, continuing to knowingly serve it to customers is extremely concerning. I understand that accidental cross-contact can happen in a busy restaurant, but the way the situation was handled is what bothered me the most. I brought the issue to the employee’s attention before ordering, giving the staff an opportunity to correct the problem. Instead, my concern was dismissed, and I was told that the same food would continue to be served. This experience seriously affected my trust in this Chipotle location and its food-handling practices. Customers should be able to rely on employees to take concerns like this seriously, especially when they involve vegetarian food being mixed with meat. I hope Chipotle management investigates this situation, speaks with the employees involved, and provides proper training on cross-contact and how to respond when an issue like this is reported. “Serving Sofritas containing steak after being made aware of it is not acceptable”. I would not feel comfortable ordering Sofritas from this location again unless I knew this issue had been addressed.
• CR

  Carlos Andres Rojas

  Aug 15, 2026
  2.0
  The food could be good, but the place is poorly kept. Upon arrival all the tables dirty, the floors look bad with crumbs all over the place. Kind of makes you want to turn around.

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