Certified by Chipotle Mexican Grill • May 17, 2026
Mexican RestaurantChipotle Mexican Grill
Chipotle Burnaby Metrotown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
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TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • May 17, 2026
Certified by Chipotle Mexican Grill • May 17, 2026
Monday10:30 AM - 11:00 PM
Tuesday10:30 AM - 11:00 PM
Wednesday10:30 AM - 11:00 PM
Thursday10:30 AM - 11:00 PM
Friday10:30 AM - 11:00 PM
Saturday10:30 AM - 11:00 PM
Sunday10:30 AM - 11:00 PM
Reviews
4.0
2,808 reviews
5 stars
1,398
4 stars
697
3 stars
269
2 stars
129
1 star
315
ND
Neg Danesh
2 days ago
5.0
Really clean location with such a welcoming atmosphere. The staff are friendly, fast, and respectful even during busy hours. You can tell the team works hard to keep the place organized and make customers feel comfortable. Definitely one of the best Chipotle locations I’ve been to.
LL
Lord Stanley (Lifepilot)
3 days ago
1.0
Really disappointing experience at this Chipotle. We walked in hoping to order in person, but were told their system was down and that we had to order through the app instead. So we stepped aside and spent about 20 minutes placing and paying for our order online.
While we were waiting, the system apparently came back up, and they started serving people who walked in right after us—yet no one bothered to let us know we could order at the counter again. We were just left waiting, having already paid, watching others go ahead of us.
In total, we wasted about 40 minutes between ordering and waiting, all because of poor communication. A simple update from staff would have made a big difference. Pretty frustrating and not the level of service you’d expect.
ND
Nemanja Damjanac
May 12, 2026
1.0
Let me justify to all the chipotle fans, leaving a 1 star review because no matter how many times i eat here every single time the server has given me the smallest portions possible, im not even trying to exaggerate and be an ass but the serving size i got of the chicken, rice, and all other ingredients is genuenly grade school level for kids age 10. Its a 14$ bowl and they give you 5$ worth of it, fills me up so much that i might as well go sit down at a restaurant right after on the positive side the food tastes good but please fix your standards or workers or whatever to better this
SS
Sim
May 12, 2026
1.0
There were literally more than 10-12 people standing in the line up and only one employee was working on the line. And there were two employees working on the online order( which of course a single person can handle as there were no drivers waiting to pick up the orders). I don’t see why the customers are never given priority here? Literally wasted majority of my break in the line up only….Stupid customer service
KT
Kartik Tuli
May 7, 2026
1.0
Spoke with a lady named Jashan on the phone and the experience was terrible. I politely asked for extra sour cream and lettuce, but she was rude, offensive, and acted like she didn’t want to help at all. When I said, “Could you please be nice while talking?” she replied, “I am already very nice” in a very unprofessional tone. That completely ruined the customer experience for me.
Really disappointing customer service. Definitely not ordering again.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours for Chipotle Mexican Grill Burnaby Metrotown?
The restaurant is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill Burnaby Metrotown offer delivery and pickup services?
Yes, it offers both in-store pickup and delivery services.
What is the address of Chipotle Mexican Grill Burnaby Metrotown?
It is located at 4700 Kingsway, Suite 2200, Burnaby, BC, V5H 4M1, Canada.
How can I contact Chipotle Mexican Grill Burnaby Metrotown?
You can reach them by phone at +1 604-438-4444 or email at bc.2336.Burnaby@chipotle.com.
Where can I order food online from Chipotle Mexican Grill Burnaby Metrotown?
You can order online at https://www.chipotle.ca/#menu.
Is Chipotle Mexican Grill Burnaby Metrotown welcoming to LGBTQ+ customers?
Yes, this location welcomes LGBTQ+ customers.
What type of cuisine does Chipotle Mexican Grill Burnaby Metrotown specialize in?
They specialize in Mexican food and fast food style cuisine.
What are some nearby stores where I can shop before or after dining at Chipotle Burnaby Metrotown?
Nearby stores include L'Occitane en Provence for beauty supplies, Arc'teryx for outdoor gear, and Bikini Village for swimwear.
Are there nearby services like optometrists or pet stores near Chipotle Mexican Grill Burnaby Metrotown?
Yes, Bailey Nelson optometrist and Cucciolo Pet Living and Styling pet store are close by for your convenience.
What entertainment or specialty food shops are near Chipotle Mexican Grill Burnaby Metrotown?
You can visit Poko Popcorn Metrotown, Squish Candies candy store, or check out The Children's Place clothing store nearby.
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