Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Customer experiences with service are inconsistent, with some praising friendly and attentive staff while others report long wait times and poor service.
Drink Quality
Most customers enjoy the drinks, noting they are delicious and well-made, although some have experienced issues with incorrect orders.
Staff Attitude
While many reviews highlight friendly and helpful staff, there are notable complaints about rude behavior from certain employees.
Wait Times
Several customers express frustration with long wait times, particularly for mobile orders, indicating a need for better efficiency.
DB
Derek Boykin
5 days ago
5.0
Considering this was my first time at a Dutch Bros, I’m extremely impressed.
I’m typically not one to leave reviews because I think they are overrated.
I’m also someone that expects a lot out of myself and hold businesses to a high standard especially when they charge a premium for food and beverages.
Which makes me more inclined to write negative reviews when truly necessary.
The HIGH LEVEL OF SERVICE that Eliana delivered was DAMN impressive!!
Not only did she ask me all the right questions to craft a true Dutch Bros Drink experience she was also personable and attentive to what exactly I was looking for.
This is above average, I have been to premium boutique, coffee, shops that delivered less in caliber of service.
I will definitely be stopping at Dutch Bros when my need for coffee strike and I am reasonably close.
Also, it’s worth noting the first question I asked per pertain to what brand of non-dairy oat milk did they use and to my excitement they use what I consider to be the best brand in terms of flavor and quality you know the oat milk brand CALAFIA FARMS this is the barista blend that is in a tall square shaped container, not the thin rectangular container, which is the same brand but a different milk entirely.
SD
S Dave
Feb 23, 2026
1.0
Dutch is my fav coffee shop! I have visited several locations as I travel out of state and this one is by far the most disappointing one. While in line I saw two broistas yapping it up, and 4 cars in front of me. Who haven't ordered. Then a vehicle with a dog out the window a heavily pregnant woman wobbled over there to pet the dog and socialize for 5 straight mins. Once she was done she decided to go have a seat on the patio. Then when it was my turn to finally order AT the window, we had to scream it across the drive thru window to the girl on bar. Several times mind you. If you can't hear your customers order at the window maybe turn the music down or utilize the employees that are just standing outside doing nothing. So extremely disappointed. If I didn't already waste 20 minutes in line I would've absolutely drove off. Horrible horrible and an embarrassment to the Dutch Bros name
TM
Toy Box Motorsports
Feb 19, 2026
5.0
Ok so before I start I have to say, I have MS. Some days are good, Some bad. Well dumb me was having a bad days and I walked up to the window and lost my balance and went down. At this point I realized I didn't have the strength to get back up. That's when Jeanie came out and picked me up and put me back on my feet. Got me to the bench and made sure I was ok. When they finished my order CJ walked me to my truck to make sure I was stable and didn't fall again, You can not pay for that type of service. They all made sure I was ok and safe. I have never been so grateful for them. Thanks guys!
AI
Abigail Ince
Feb 12, 2026
3.0
The drinks are always great, but the service really needs some work. My friend placed a mobile order at 6:15, we got there at 6:40, and didn’t get our drinks until 7:13. And honestly, this isn’t the first time something like this has happened.
There have been multiple times where I’ve gone up to the walk-up window and waited over 30 minutes just to have my order taken, while the drive-through kept moving the whole time. I’m not sure if it’s a staffing issue or what, but it’s frustrating. I love Dutch Bros, but I definitely won’t be coming back when I’m in a rush.
SM
sunshine morae
Feb 6, 2026
3.0
I come to this location fairly often, my drinks are made the same each time which is nice, my only complaint is mobile orders. Every time I place one it’s not ready until 10-15 minutes until after my initial pick up time. I usually place it 20 mins before work so that i know i have time to grab and go, 80% of the time im stuck waiting for my drink. It’s a little annoying especially when I place the order way in advance. Wish they handled them better! I understand being understaffed and am more lenient in terms of waiting longer but even days where it’s slow and there’s multiple employees I’m stuck waiting. Plus some of them have attitude if theres something missing and i point it out? How is it that im stuck waiting that long AND my drink is incorrect :(
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
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Certified March 01, 2026Yext Knowledge Graph
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