Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Baldwin Park,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
804 reviews
5 stars
452
4 stars
168
3 stars
80
2 stars
46
1 star
58
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently mentioned issues with food quality, including dry and overcooked chicken, incorrect orders, and missing items.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of attention to customers.
Cleanliness
Several customers noted that the restaurant's cleanliness was lacking, with dirty tables and facilities.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, mentioning friendly staff and enjoyable meals.
Order Accuracy
A recurring theme was the frequent mistakes in order accuracy, particularly in the drive-thru, leading to customer frustration.
- AOAlberto OlveraNov 10, 20253.0Solo por si tienes hambre y para que no te desmayes puedes pasar a Pollo Loco a comer un poco antes de llegar a casa Buena comida, pero muy regular Muchas áreas de oportunidad para mejorar!
- RARene AyalaNov 2, 20255.0Best Pollo Loco location in Baldwin Park. They will cook the chicken to your liking.
- JMJennifer MartinNov 1, 20254.0Good place for more or a home cooked meal. They are quick and friendly.
- ARAdrian RamirezOct 24, 20251.0They put a roach skin in my food because I took Long to order The people Working there are always mad for some reason
- AGAna GarciaOct 18, 20251.0Went in for a thigh and drumstick. Was charged $8.04. Both pieces were dry and overcooked. Took the thigh apart and got 1/4 cup of meat the rest was bones and skin. I cannot believe that the cook chopped these tiny pieces of meat. All I could see in the kitchen was 4 people chatting and not paying attention to what they were doing. One was preparing a burrito and there was so much liquid in the spoon it looked like she was serving bean soup. Not paying attention and talking the whole it I was there. Outrageous that I paid for microscope dried up chicken. Don't know how this location stays in business. Also when going through the drive thru there is always something missing from the order or something was prepared wrong. Not sure if I will return because I cannot recommend this type of service.
Frequently Asked Questions About El Pollo Loco
What are the regular business hours of El Pollo Loco in Baldwin Park?
El Pollo Loco is open daily from 10:00 AM to 10:30 PM.
Where is El Pollo Loco located in Baldwin Park?
It is located at 14455 Ramona Blvd, Baldwin Park, CA 91706, United States.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery services.
What payment options are accepted at El Pollo Loco?
They accept American Express, Check, Discover, and Visa.
Can I order El Pollo Loco meals online or via mobile app?
Yes, you can order online via their website or through the El Pollo Loco app available on the Apple App Store.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco.
Is there a drive-through option available at this El Pollo Loco location?
Yes, this location has a drive-through service.
What nearby banks can I find close to El Pollo Loco?
You can find Bank of America branches and a Chase ATM near El Pollo Loco.
Are there any shopping centers near El Pollo Loco?
Yes, Park Plaza On Maine is a nearby shopping center you can visit before or after your meal.
What other dining options are available near El Pollo Loco in Baldwin Park?
Nearby dining options include WaBa Grill (Asian cuisine), Maine Express (Chinese food), Little Caesars Pizza (American pizza), All That Pho (Vietnamese), and Taqueria El Atacor #7 (Mexican).