Service Speed
Many customers reported long wait times for their orders, with several instances of waiting over 20 minutes.
Customer Service
Feedback on staff interactions was mixed; while some praised friendly service, others reported rude behavior and poor communication.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and unsatisfactory taste.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with the restaurant's restrooms and dining areas.
Positive Highlights
Despite the negatives, some customers enjoyed specific menu items like slushies and ice cream, and appreciated the efforts of certain staff members.