Customer Service
Many customers praised the exceptional customer service provided by staff members like Tommy and Demari, highlighting their friendliness and attentiveness.
Order Accuracy
Numerous reviews indicated issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
Wait Times
A significant number of customers reported long wait times for both drive-thru and mobile orders, with some experiencing delays of over 30 minutes.
Food Quality
Feedback on food quality was mixed, with some customers enjoying specific items like shakes and slushies, while others complained about burnt or poorly prepared food.
Cleanliness and Environment
Several reviews mentioned concerns about cleanliness and the overall environment of the location, including issues with nearby disturbances.