Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Bakersfield,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
632 reviews
5 stars
347
4 stars
143
3 stars
48
2 stars
33
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, particularly in the drive-thru and during order corrections.
Food Quality
Mixed reviews on food quality; some praised the taste while others complained about dry or old food.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to customer frustration.
Cleanliness
Some customers noted cleanliness issues, particularly with food freshness and the condition of ingredients.
Value for Money
Customers expressed concerns about pricing relative to portion sizes and food quality.
- ABAnuj BarsanaNov 13, 20255.0Good staff Latiya
- LFLinda FernandezOct 5, 20252.0I drove all the way from Oildale to go to the San Pollo loco was that a big mistake. I won't be returning there again the level of rudeness was beyond anything I've had to deal with. I ordered three tacos El carbon When I got to the window the lady said it was $12. I said how did $6.19 turn into $12. She goes well. It's the combo I said I told you I did not want the combo. You asked me twice and both times I told you no just the tacos. So then she proceeds to tell the manager and the manager tells her well. Then you hit the wrong button and then after telling the girl that the manager tells me that when you order you have to let them know you do not want the combo. I said I did not once but twice she turned to the girl and the girl nodded her head and said yeah she did. She goes well. I'll have to correct it. 8 minutes later she finally gives me the correct amount I owe. I paid, got my food and then I asked her. Could I please get a receipt, The manager decided to get snarky with me well you'll have to wait. I'll have to print it out like seriously. Their employees and their manager was extremely rude and it was uncalled for. For that reason I will not be returning to that store ever again and I will be calling corporate and letting them know how their employees treat people
- JMJo MimiSep 24, 20255.0This is one of the few fast food establishments that we eat at. The food is consistently good.
- DBDany ButlerSep 19, 20255.0Nice, clean little El Pollo Loco. Staff is cool.
- DFDestiny FernandezJun 19, 20251.0Ordered a citrus avocado warp first they got my order wrong then when they corrected the order they didn’t a straw or napkins in my bag also the burrito had 3 small peaces of chicken and no avocado for 17$!!!! This place is a rip off I order pollo loco at least 2x a week other locations don’t do this was disappointing
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Bakersfield?
El Pollo Loco in Bakersfield is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Bakersfield?
El Pollo Loco is located at 4000 Coffee Rd, Bakersfield, CA 93308, USA.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Check, Discover, and Visa payments.
Is there a drive-through option available at El Pollo Loco?
Yes, El Pollo Loco provides a drive-through service.
Can I order El Pollo Loco food online?
Yes, you can order El Pollo Loco food online via their order website or app.
How does El Pollo Loco prepare its famous chicken?
El Pollo Loco marinated whole chickens in a special mix of herbs, spices, fruit juices, and garlic, then fire-grills them over an open flame for authentic flavor.
What nearby restaurants can I visit around El Pollo Loco?
Nearby dining options include Juice It Up! (smoothie and juice bar), Captain Crawfish Cajun Seafood, China Bistro, and Love Sushi III for a variety of flavors after your meal.
Are there any health or wellness services near El Pollo Loco?
Yes, Neck And Back Integrative Medicine and Envista Medical are nearby options for chiropractic and wellness services.
What other amenities or services are located near El Pollo Loco?
Nearby amenities include real estate agents like Suzanne Harandi, RE/MAX Golden Empire, banks such as Bank of the Sierra, beauty salons like Indie Dream Salon, and Wine Me Up, a wine bar and liquor store.