El Pollo Loco

4.1
635 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Bakersfield,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Accepts checksAvailable
  • Drive-throughAvailable

Location

El Pollo Loco
4000 Coffee Rd, Bakersfield, CA
93308, United States

Hours

Reviews

4.1
635 reviews
5 stars
348
4 stars
144
3 stars
49
2 stars
33
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly service, others reported rudeness and poor management.

Food Quality

Food quality is inconsistent, with some customers enjoying fresh and flavorful meals, while others complained about dry or poorly prepared items.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders.

Cleanliness

Some customers noted cleanliness and a pleasant atmosphere, while others reported unsanitary conditions and old food.
  • SC
    S Marie Coleman
    3 days ago
    3.0
    I want to know why does it smell like a sewer inside my second time there
  • KW
    keith wilson
    3 days ago
    4.0
    Was a decent meal for the price
  • AB
    Anuj Barsana
    Nov 13, 2025
    5.0
    Good staff Latiya
  • LF
    Linda Fernandez
    Oct 5, 2025
    2.0
    I drove all the way from Oildale to go to the San Pollo loco was that a big mistake. I won't be returning there again the level of rudeness was beyond anything I've had to deal with. I ordered three tacos El carbon When I got to the window the lady said it was $12. I said how did $6.19 turn into $12. She goes well. It's the combo I said I told you I did not want the combo. You asked me twice and both times I told you no just the tacos. So then she proceeds to tell the manager and the manager tells her well. Then you hit the wrong button and then after telling the girl that the manager tells me that when you order you have to let them know you do not want the combo. I said I did not once but twice she turned to the girl and the girl nodded her head and said yeah she did. She goes well. I'll have to correct it. 8 minutes later she finally gives me the correct amount I owe. I paid, got my food and then I asked her. Could I please get a receipt, The manager decided to get snarky with me well you'll have to wait. I'll have to print it out like seriously. Their employees and their manager was extremely rude and it was uncalled for. For that reason I will not be returning to that store ever again and I will be calling corporate and letting them know how their employees treat people
  • JM
    Jo Mimi
    Sep 24, 2025
    5.0
    This is one of the few fast food establishments that we eat at. The food is consistently good.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Bakersfield?

El Pollo Loco in Bakersfield is open daily from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Bakersfield?

El Pollo Loco is located at 4000 Coffee Rd, Bakersfield, CA 93308, USA.