Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Bakersfield,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.0
676 reviews
5 stars
357
4 stars
153
3 stars
59
2 stars
35
1 star
72
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including dry chicken, missing items, and poor portion sizes.
Customer Service
There were numerous complaints about rude and unprofessional staff, as well as mistakes with orders.
Cleanliness
Some customers noted that the dining area was not clean, while others appreciated the cleanliness of the restaurant.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the ambiance while others found it uncomfortable due to temperature issues.
- HHHazem Hawatmeh1 day ago1.0I ordered 3 avocado chicken burritos, and shortly after eating it, we all got sick and started throwing up! I ended taking my mo. To the emergency room. Don't go there !
- MGmagic giraffes2 days ago1.0Typically I go to this location around 3-4ish pm on a Saturday and every time there is an older lady at drive through who always manages to get my order wrong. She never repeats my order back so by the time I’m at the window she’s handing me items I either didn’t ask for and I have tell her what I wanted again. Her response is usually rude and never apologizes or corrects herself. She’s very hostile and I’m never going to this location again because I’m tired of the constant confrontations I have to endure with that lady. Please avoid this location she isn’t the only one I’ve had problems with but she is the worst one with an attitude
- RARoberto ArroyoDec 21, 20255.0En mi opinión el pollo loco es lo mejor para comer en familia
- LFLost and Found.Dec 12, 20251.0Food is great but employees need to get their stuff together. Food missing, employee arguing about MY order. If you’re miserable don’t blame it on customers and do better.
- JNJoseph NissenSep 27, 20255.0I just loved to Cali from MI. This has been my favorite takeout so far. Far and away. Love it.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Bakersfield, CA?
El Pollo Loco in Bakersfield is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Bakersfield?
El Pollo Loco is located at 5030 Gosford Rd, Bakersfield, CA 93313, US.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order for pickup or delivery online?
Yes, you can order online through their official order page at https://order.elpolloloco.com/menu/gosford-rd-pacheco-rd.
What payment methods does El Pollo Loco accept?
They accept American Express, Discover, and Visa cards for payment.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering for various events and gatherings.
What is unique about El Pollo Loco's food preparation?
El Pollo Loco uses whole chickens marinated in a special blend of herbs, spices, fruit juices, and garlic, then fire-grilled on open-flame grills to create authentic and fresh Mexican entrees.
Which popular eateries are located near El Pollo Loco?
Nearby you can find dining options like Panda Express, Farmer Boys, Del Taco, and Dave's Hot Chicken for a variety of food choices.
Are there convenient retail and service shops near El Pollo Loco?
Yes, near El Pollo Loco are stores like Verizon Wireless for mobile needs, America's Tire Store for automotive services, and Walgreens for pharmacy and convenience items.
What nearby spots can I visit before or after dining at El Pollo Loco?
You can visit local places like Starbucks for coffee, the Watermark apartments landmark, or enjoy a car wash at Cruz Thru Express Car Wash or Mister Car Wash nearby.