Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Bakersfield,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.2
1,120 reviews
5 stars
613
4 stars
280
3 stars
116
2 stars
46
1 star
65
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Multiple customers reported issues with incorrect orders and missing items, leading to frustration.
Service Quality
Service experiences varied widely, with some praising friendly staff while others noted rude or unhelpful behavior.
Food Quality
While many enjoyed the food, several reviews mentioned dry or old chicken, and concerns about freshness.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
Cleanliness
Some reviews highlighted cleanliness issues in the restaurant, impacting overall dining experience.
- VLviveana lopezDec 16, 20252.0They seem to always mess up my order been on hold for over 2 minutes to complain about how the forgot my drink on top of it she put a regular I asked for a large. Now I have to go all the way back to get my drink. It’s ridiculous then they get mad and give you attitude it’s happened too many times.
- MEMartha EsparzaDec 14, 20254.0Los pollos parecen palomas Aunque pidas el paquete más grande de piezas no te alcanza para 3 personas No se que tiene el pollo loco con sus pollos Y sus tortillas de maíz siempre son muy malas De todos los pollo locos locos Salsas y sabor increíbles Precios muy elevados para la cantidad
- MTMiguel TorresDec 11, 20255.0Buena buen servicio comida deliciosa 😋
- YCYolanda ChatmanNov 21, 20252.0I ordered a Pollo bowl with a chicken breast which that’s not a breast because a breast is white meat and that’s similar to a thigh cause it’s dark meat and my chicken is dry so it must be from yesterday. All I’m asking can I get what I ask for and what I paid for Simple as that and the people working there that is not your food that belongs to the restaurant so stop selling day old meat
- BBBxhalo BenitezOct 25, 20251.0had a bad attitude, unfriendly, they forgot something in my order, and did not offer me if I needed anything else (my order had chips and they forget I think if you ask for chips it is obvious that it should have salsa or pico) in which I asked again for salsa obviously for the chips and well this person occurred to me to tell me that I did not ask for in his order and what bothered me even more was that only green sauce, which made me feel that I should accept it and not ask more, because it was just that he showed me, and for the third time they were not friendly to see if I needed anything else, anyway, the complements that this restaurant had have changed and one adapts but I think that the human service we need to improve it with sales and service techniques, of course I know that sometimes humans think they know everything from me I leave them 1 star in service because they made me feel bad, the menu is standardized to be productive and easy to offer I think that here the person was wrong in the service offered that in On other occasions it has been spectacular
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Bakersfield?
El Pollo Loco in Bakersfield is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery service to customers.
Can I order El Pollo Loco's food through an app?
Yes, you can order through the El Pollo Loco app available on the Apple App Store or via their online ordering link.
Where is El Pollo Loco located in Bakersfield?
El Pollo Loco is located at 3701 California Ave, Bakersfield, CA 93309, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and checks as payment options.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service at this location.
What can you tell me about the food at El Pollo Loco?
El Pollo Loco prepares fresh, authentic Mexican chicken dishes using whole chickens marinated in herbs, spices, and fruit juices, fire-grilled on open flames and hand cut into entrees.
What nearby businesses can I visit near El Pollo Loco?
Near El Pollo Loco, you can visit Western Union for money transfer services and Wow Brows Studio for permanent makeup and beauty services.
Are there other dining options close to El Pollo Loco?
Yes, nearby dining options include Marie Callender's (American cuisine), Del Taco (fast food), and Firehouse Subs for sandwich lovers.
What nearby transportation options are accessible from El Pollo Loco?
Freeway 99 North is nearby, providing easy transportation access to and from El Pollo Loco, helpful for customers traveling by car.