Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with service quality are mixed, with some praising fast and friendly service while others report rude staff and incorrect orders.
Cleanliness
Many customers noted that the restaurant and restrooms were clean and well-maintained.
Food Quality
Food quality is inconsistent, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared items.
Management Issues
Several reviews highlighted poor management practices, including rude behavior from managers and lack of staff support.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived value for money, feeling that the quality does not justify the cost.
EA
Emily Alcantar
6 days ago
1.0
Bad costumer service. The manager, Luis is very rude to the customers and very impatient. He is not any good for this job being like that! Look into this and fix it horrible service here.
JP
Jesus Perez
Nov 14, 2025
1.0
Don't have ur restroom closed at 3 when people come to eat
JG
Jonathan Galdamez
Nov 2, 2025
1.0
I have never felt so disrespected at a McDonald’s as I have at this location. This is the second negative experience I’ve had here, and it seems like they simply do not care.
I placed a mobile order for a smoothie early in the morning, but when I arrived, the restaurant was closed. I waited in Spot 1 for about 20 minutes even though I could see staff inside. No one informed me that the store wasn’t open, and when I got out of my car to knock, no one responded. A woman was mopping, and the manager was in the back—this is the same woman involved in both of my bad experiences.
Because the store didn’t communicate with me, I lost my money. I tried calling the hotline for help, but the wait time was over an hour, and no one ever answered.
This manager clearly needs additional training. She could have come to the door, issued a refund, or simply turned off mobile ordering so customers wouldn’t place orders when the location wasn’t open. This situation was completely avoidable and shows poor customer service.
RM
Rene Martinez
Oct 27, 2025
4.0
I like McDonald's but since the restaurant have his on onwer, they don't care about the service only about the money 😔
JS
Johnathan Sykes
Oct 3, 2025
4.0
My McDouble was all sloppy in the wrapper, literally had to fix it to be able to eat it properly.