Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.9
1,375 reviews
5 stars
628
4 stars
298
3 stars
216
2 stars
86
1 star
147
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, unprofessional staff, and issues with order accuracy.
Food Quality
Mixed reviews on food quality, with some praising freshness while others noted stale or improperly prepared items.
Cleanliness
Concerns about cleanliness were raised, including dirty dining areas and bathrooms, impacting overall customer experience.
Customer Experience
Some customers had positive interactions with staff, while others felt undervalued and disrespected, leading to a lack of customer loyalty.
- EAEdgar AvellanedaJan 2, 20263.0It's McDonald's it's hit or miss here on the service sometimes they make it proper sometimes it's sloppy.
- FRFrank R.Dec 27, 20251.0Dear McDonald’s Customer Care Team, I am writing to formally report a customer service concern regarding my recent visit to the McDonald’s located in Azusa (Store #4089). During my visit, I entered the restaurant and waited at the front counter to place an order. Both an employee and the shift supervisor identified as Diana, appeared to notice that I was waiting for an extended period of time; however, I was not acknowledged or assisted in any way. After several additional minutes had passed, I approached them to ask if I was going to be helped. Supervisor Diana informed me that they were completing other orders and stated that I could use the self-service kiosk instead. While I understand that McDonald’s locations are often busy, I found this response disappointing. A simple acknowledgment or brief communication—such as informing me that assistance would be provided shortly—would have gone a long way in demonstrating basic customer care. Unfortunately, that did not occur, and the lack of acknowledgment made me feel undervalued as a customer. This experience ultimately prompted me to contact corporate, as it does not reflect the level of service I expect from McDonald’s. Thank you for taking the time to review my concern. I hope this feedback can be used to improve customer service standards at this location. Sincerely, Frank Rodriguez
- LBLouis BazanDec 21, 20255.0Slow service but my boys always enjoy the food there
- ERElissa RuizDec 2, 20251.0An employee threw away my son's Happy Meal toys, and when I asked if I could purchase just the toys, they said no.
- PHPatrick HahnNov 28, 20255.0Very unique McDonald's, the flavor is old-school McDonald's. They toasted my bun, my large fries were almost that old supersized amount. Nuggets tasted just better. Great job.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 980 E Alosta Ave, Azusa?
McDonald's at this location is open 24 hours a day, seven days a week.
Does this McDonald's location offer delivery service?
Yes, McDonald's offers delivery service 24/7 through their online platform.
Can I use drive-thru services at this McDonald's and what are the hours?
Yes, this McDonald's location has a drive-thru that is open 24 hours a day, seven days a week.
What types of payment does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's offer any mobile apps for ordering?
Yes, customers can order using the McDonald's App available on both the Apple App Store and the Google Play Store.
What types of services are available at this McDonald's location?
Available services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and free WiFi.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html
What is a nearby popular ice cream shop I can visit before or after my meal at McDonald's?
La Michoacana Ice Cream University is a nearby ice cream shop you can enjoy near McDonald's.
Are there other fast food options near McDonald's at 980 E Alosta Ave?
Yes, nearby fast food options include Rakuten Ramen, B-Man’s Teriyaki & Burgers, Popeyes Louisiana Kitchen, and In-N-Out Burger.
Which nearby location can assist with military recruitment near McDonald's?
Near McDonald's you can find the Air Force Recruiting Office, Navy Recruiting Station Azusa, Marine Corps Recruiting Sub Station Azusa, US Air Force Recruiting, Armed Force Career Center, and US Navy Enlisted Recruiting.