Chipotle Azusa is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked rice, small portion sizes, and burnt ingredients.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and food service areas.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness.
Order Accuracy
Multiple reviews mentioned issues with order accuracy, including missing items and incorrect food being served.
LL
Lesly
Dec 27, 2025
1.0
I got the wrong order, I ordered a burrito and received a bowl and Website keeps saying theyre having trouble try again later
KC
Krystal Colmenero
Dec 1, 2025
5.0
Inalwaysove chipotle
RC
Robert C
Nov 11, 2025
1.0
They take forever to ring me up, and the one of there employees came outta of the back to ring another employee up. this place clearly has invested anything into training their staff
LK
Leung Kyle
Aug 26, 2025
1.0
Please bring back my honey chicken 😭🍗
CV
Christian Vega
Aug 9, 2025
1.0
Would have loved to enjoy the guac with my meal but it was unbeatable. Usually it is smashed, nonetheless this avocado wasn’t even ripe as it was very hard to even chew. I haven’t never gotten a chunk like this before and I am honestly really disappointed.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill in Azusa?
Chipotle Azusa is open daily from 10:30 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Azusa?
It is located at 860 E Alosta Ave, Azusa, CA 91702, near Azusa Pacific University, Ross, Jamba Juice, Fresh & Easy, and Applebee's.
Does Chipotle Azusa offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Azusa?
You can order online through Chipotle's official order website or their app available on the App Store.
What types of food does Chipotle Azusa serve?
They serve customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with real ingredients.
Does Chipotle Azusa accommodate dietary preferences or food integrity practices?
Yes, they prioritize responsibly sourced ingredients without artificial colors, flavors or preservatives, and follow 'Food with Integrity' principles.
Is Chipotle Azusa welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers.
Which nearby food options are available around Chipotle Azusa?
Nearby options include Afters Ice Cream and Pinkberry Azusa for desserts, Panda Express for Chinese food, Honey Roll & Sushi, and The Habit Burger Grill for more fast food varieties.
What nearby shopping and service places are close to Chipotle Azusa?
Nearby you can find Ross Dress for Less, Vans shoe store, CVS Pharmacy, and the LibertyX Bitcoin ATM.
What entertainment venues are close to Chipotle Azusa?
Regency Foothill Cinema Stadium 10 is nearby for movie watching after your meal.