Dutch Bros Coffee

Reviews

• DD

  Danielle

  Mar 30, 2026
  2.0
  I had a really disappointing experience here, not just once but twice, both involving the same employee who I believe is a manager she has black hair not sure the name.The first time, I was in the drive-thru getting my order taken by a very sweet girl who greeted me politely. Then the black-haired employee came outside and yelled from the back door that she needed to have a “very serious talk” with her. It was loud, public, and completely unprofessional. When the girl came back to finish taking my order, she looked embarrassed but still apologized and kept a smile on her face. I felt bad that situation should never have been handled like that in front of customers. today I went back and unfortunately had another negative experience with the same employee. She made my Golden Eagle (I ordered it extra sweet), but when I tried it, it tasted bitter and not how it usually does. I’ve never had issues before asking for a remake or extra syrup. the staff is usually super helpful. This time, when I politely asked if it could be remade, she rolled her eyes and looked visibly annoyed, which made me feel uncomfortable. This was really disappointing because I’ve always had great experiences at Dutch Bros before. I’m hoping to get in contact with another manager who can address this and help me understand what’s going on, because this level of customer service and professionalism is not okay.
• RR

  Rose

  Mar 22, 2026
  1.0
  I don't understand what happened.I get my regular peach tea drink... And for some reason , it is so clear and watered down , I can barely taste the tea.. NOT COOL AND DON'T REPLY WITH,. MESSAGE US SO WE CAN DO BETTER.. THAT'S WORTHLESS
• JK

  Jamar Kirton

  Mar 19, 2026
  5.0
  Naomi and staff thrilled me with a birthday drink surprise and they sang with harmony! Wait time 4 mins. Cheerful mocha was so good!!
• YM

  yvonne martinez

  Mar 12, 2026
  1.0
  The drinks are always amazing, but if there’s barely 4 cars in the drive thru expect a 30+ min wait. i’ve never experienced this amount of wait time at any dutch location.
• CC

  Christian

  Mar 7, 2026
  1.0
  This is the worst location to go to. This Dutch Bros makes you wait a long time. I understand choosing the shortest line, but I try to respect others who arrived before me by getting behind them instead of using the other lane. Today, three cars ended up going ahead of me just because they picked the shorter lane, while about five other cars behind me were still waiting. The workers should help customers in the order they arrive and not allow others to cut in line, because it causes unnecessary traffic and frustration for those of us who are trying to be respectful. Honestly, it’s better to make the drive to Livingston. They respect who got there first, manage the lines better so there isn’t as much traffic, and they take your order correctly.

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