Business Details
About
Mexican Restaurant
Chipotle Santa Anita is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.8
217 reviews
5 stars
107
4 stars
38
3 stars
27
2 stars
15
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and disorganized.
Portion Sizes
Many customers complained about small portion sizes compared to other locations, with some feeling shortchanged on their orders.
Food Quality
While some reviews praised the freshness and taste of the food, others reported issues with undercooked ingredients and inconsistent quality.
Order Accuracy
Several customers experienced issues with incorrect orders, particularly with online and mobile orders, leading to frustration.
Staff Attitude
Mixed feedback on staff attitude; while some employees were noted as friendly, others were described as having a bad attitude or being dismissive.
- RWRui WangSep 13, 20253.0… waiting so long
- EPEsther ParkSep 10, 20251.0I ordered two burritos and a bowl from this chipotle through Uber Eats. BOTH burritos were wrong. One was supposed to be half barbacoa and steak. It only had steak. The other was supposed to have green salsa and red chilli sauce. It had red tomato salsa, which want even supposed to be in there. The bowl was okay. Needless to say, super disappointed. I’m sure it would’ve been fine if ordered in person but really upsetting that they got my order wrong when it was written down for them to see.
- VSvictoria salazarSep 1, 20251.0Please hire help for this location , the workers are clearly under distress and cannot handle the volume of people who come in. None will acknowledge you and when they are forced to speak with you you can see how tired they are by the heavy under eye bags they have when they roll their eyes at you
- JGJohnny GAug 31, 20251.0Yeah they can be a bit racist the person in front of me got a big burrito and I got a snack wrap compare to their burrito.I hope they do better in the future lost a loyal customer.
- RVRay VargasJul 14, 20251.0Only come here if you want small portions. It's a joke of the portions they put in the bowls. You have to dug through your bowls to find meat.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill Santa Anita located?
Chipotle Mexican Grill Santa Anita is located at 400 S Baldwin Ave, Ste FC-9, inside the Westfield Santa Anita Mall, Arcadia, CA 91007.
What are the operating hours for Chipotle Mexican Grill Santa Anita?
The restaurant is open Monday to Wednesday and Friday to Saturday from 10:00 AM to 9:00 PM, and Thursday and Sunday from 10:00 AM to 8:00 PM.
Does Chipotle Santa Anita offer delivery services?
Yes, Chipotle Santa Anita provides delivery services.
How can I order online from Chipotle Mexican Grill Santa Anita?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill Santa Anita serve?
They serve customizable options including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
Does Chipotle Santa Anita accept gift cards and credit cards?
Yes, Chipotle Santa Anita accepts gift cards and credit cards as payment methods.
How can customers stay updated with Chipotle Santa Anita's promotions and social media?
Customers can follow them on Facebook at ChipotleSantaAnita, Instagram @chipotle, Twitter @ChipotleTweets, Pinterest, and YouTube channel 'chipotle' for updates and offers.
What are some nearby restaurants a customer might visit before or after dining at Chipotle Santa Anita?
Nearby dining options include Chicken Now, Charleys Cheesesteaks, Chick-fil-A, Haidilao US, Bafang Dumpling, and Snowfox sushi and cafe.
What other shopping and entertainment options are available near Chipotle Santa Anita?
Visitors can explore Westfield Santa Anita Mall's shopping and entertainment including Tumi luggage store, CHANEL Fragrance at Macy's, Warner Bros Studios Store, Bowlero bowling alley, Robo Shop Pop Mart toy store, and more.
Is Chipotle Mexican Grill Santa Anita inclusive and welcoming to all customers?
Yes, the location welcomes LGBTQ customers, promoting an inclusive environment.