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Brand Certified

Chipotle Mexican Grill

3.8
(224 reviews)

Business Details

400 S Baldwin Ave, Arcadia, CA
91007, United States
(626) 701-5122

About

Mexican Restaurant
Chipotle Santa Anita is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
400 S Baldwin Ave, Arcadia, CA
91007, United States

Hours

Reviews

3.8
224 reviews
5 stars
109
4 stars
38
3 stars
28
2 stars
15
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews highlighted poor customer service, including rude staff and disorganization during busy hours.

Portion Sizes

Many customers complained about small portion sizes compared to other locations, with some feeling shortchanged on their orders.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others reported issues like cold food and inadequate ingredients.

Staff Attitude

Several reviews mentioned staff members displaying negative attitudes, which contributed to a poor dining experience.

Efficiency

While some customers noted quick service, others experienced long wait times and issues with order accuracy.
  • NL
    Nathan Lam
    2 days ago
    5.0
    Fantastic food and service. That rally asian guy had phenomenal attitude. The chicken and corn were super well made. Will be back soon
  • LT
    Lanyon Ted
    Feb 22, 2026
    1.0
    Chipotle Mexican Grill is the kind of place that makes you question your life choices before, during, and especially after the meal. Walking in, you’re greeted by a line that moves with the urgency of a sloth on vacation. By the time you reach the front, you’ve aged three emotional years and reconsidered every burrito you’ve ever eaten. The ingredients look like they’ve been through something. The rice is either aggressively crunchy or mysteriously mushy — no in‑between — as if it’s having an identity crisis. The chicken is so dry it could qualify as a desert biome, and the guac, while delicious, is priced like it’s been hand‑mashed by ancient avocado monks atop a sacred mountain. Portions depend entirely on the employee’s mood. Some days you get a generous scoop; other days they sprinkle ingredients like they’re rationing food during an apocalypse. And the burrito wrapping? Let’s just say Chipotle burritos have a 50/50 chance of exploding on impact like a flour‑tortilla piñata. The dining area often looks like a tortilla tornado passed through — rice on the tables, salsa on the chairs, and a mysterious bean that somehow made it to the floor and the ceiling. In the end, Chipotle is an adventure: not a culinary one, but the kind where you hope your bowl doesn’t taste like disappointment and your burrito doesn’t collapse like a poorly built Jenga tower.
  • MO
    Michael Orozco
    Jan 30, 2026
    1.0
    Honestly review. I wish I put 0 star bc the lady with hand tattoos was very rude. She was talking negative and side eyes to my wife. Idk why but she get annoying by us. It's was very sad bc we love it there but now we stop going bc there another person a guy was making fun of my wife purse bag. He say to their friends in Spanish say nobody carrying that bag. That's was mean and disrespectful. I'll stop coming here. If someone want to comes here. Watch out what they saying.
  • NL
    Nicholas Luong
    Jan 20, 2026
    3.0
    Not a bad chipotle but a skimpy one for sure on the portions
  • AY
    Aram Y.
    Dec 27, 2025
    1.0
    I went at around 8 p.m. after waiting in line for 20 minutes, the worker said they were out of a lot of stuff including chicken. Instead of my usual chicken salad bowl, I had no choice but to get the asada - I'd never had it before. Once I got home to eat, it was like eating slices of fat with minimal meat. It was cold and disgusting. Will not go to this l location again.

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill Santa Anita located?

Chipotle Mexican Grill Santa Anita is located at 400 S Baldwin Ave, Ste FC-9, inside the Westfield Santa Anita Mall, Arcadia, CA 91007.

What are the operating hours for Chipotle Mexican Grill Santa Anita?

The restaurant is open Monday to Wednesday and Friday to Saturday from 10:00 AM to 9:00 PM, and Thursday and Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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