Charleys Cheesesteaks

Reviews

• BM

  Brianna Minor

  Nov 16, 2025
  1.0
  If I could give it a 0 I would. I am a member and have the app so I get offers from when available. Lately, they offered an Xtreme Meal Deal and I’ve used this same offer more than once before in store at the Arcadia location. I went this past Sunday before work and one of the cooks was making people’s drinks for the online orders. Fast forward to the other cook coming to take my order and I let him know I wanted to use the “xtreme meal deal” coupon and he says “that’s online only”. I told him “it’s not. I’ve used the coupon in store plenty of times before”. The coupon also states it’s redeemable IN STORE. The guy kept saying “no, online only the computer doesn’t have that”. I only had cash so I was becoming frustrated so I step to the side and try figure something out. It took me 25 mins to activate a card and figure out Apple Pay. The app wouldn’t allow me to order on there so I tried their self service kiosk and that was another 10 mins bc it kept timing out bc I was having difficulty with Apple Pay. Anywho, i get my food and that was the worse sandwich I’ve EVER seen. They for sure gave me the amount of meat for a small but I ordered a regular size, UNACCEPTABLE! Last, my order came with a drink so I asked the cook (same cook who made the drinks at my arrival) for my drink and he told me I’d have to wait in line again to get my drink from the front and he says “I don’t make the drinks”. What a ridiculous statement when I saw you making the drinks for the orders before mine! Anywho, I go back to the front to wait for my drink and I will just say I will never come back to this location. Train your employees correctly so no one else has to go through the bull crap I went through. Him pointing at the computer and lying was a poor excuse especially when I’ve done it in store before !!
• RC

  Raymond CHAN

  Nov 16, 2025
  1.0
  Used to be a fan of the Philly Cheesesteak, but this time I ordered the old school and wings - they are terrible. The sandwich got too much sauce on it, it is so salty that with every bite on it I feel like my kidney and heart is getting sick. I had to trash nearly the whole sandwich, it is inedible. Maybe the manager needs to post a sodium intake %DV in their kitchen. The wing is overcooked, dry and hard that would cut my mouth. The only thing good about it is that it is at least edible.
• C6

  CSB 626

  Nov 12, 2025
  2.0
  Payed $16 for a cheesesteak and wow feeling a little skimped on the protein. I can’t justify spending $16 on a sandwich with such little meat
• DD

  DC

  Aug 3, 2025
  4.0
  Ordered the original Philly cheesesteak. It was ok next time I’ll add xtra cheese & bell peppers.
• ET

  Ethan Tse

  Jun 16, 2025
  4.0
  The service was good, but there was a mistake between the cashier and I got wings instead of a wings combo. The cheesesteak was good.

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