McDonald's

3.7
2523 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19200 Bear Valley Road, Apple Valley, CA
92307, United States

Hours

Reviews

3.7
2,523 reviews
5 stars
1,033
4 stars
569
3 stars
429
2 stars
163
1 star
329

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with missing items and incorrect orders, leading to frustration.

Customer Service

Feedback highlighted poor customer service, including long wait times, lack of acknowledgment, and rude staff.

Food Quality

Many reviews mentioned that food quality has declined, with complaints about stale fries and reheated items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.

Technology Issues

Customers expressed frustration with the reliance on kiosks for ordering, leading to confusion and dissatisfaction.
  • LV
    Lisa Vera
    2 days ago
    1.0
    I just went through drive thru got home only had one Big Mac I paid for 2 and tried to call but no one answered the phone so disappointed because it was for my kid I will never go here again
  • AE
    A E
    Nov 8, 2025
    1.0
    Always messing up simple orders yet they want more money. Maybe learn to pay attention before you cry about wanting more money for a job you can even do right.
  • JE
    Jenny Estrada
    Nov 7, 2025
    3.0
    It's very sad McDonald's is always packed and they can't even afford a new menu board it's been like this for a year now how are people supposed to know what to order if they don't really come to McDonald's
  • BY
    Breeana Yon
    Nov 1, 2025
    1.0
    Not sure how Ilene and Marcella even have jobs at McDonald’s. The worst customer service my family and I have EVER received. And that says a lot. We will never be returning to this McDonald’s again. Which is inconvenient because it’s down the street from my house.
  • GF
    Gena Fisher
    Oct 28, 2025
    1.0
    Placed an order for curbside pickup, got to the restaurant and was told the order wasn’t in their system. I had the confirmation email and had already been charged, instead of just re-entering the order right then and there, they continued looking for the order for like 30 mins! Finally they told me they were going to re-enter it and had me verbally list everything on the order back to them: they entered it correctly, and we checked the bag before leaving )but there was a lot in it, since it was for 3 people and in one bag. First; the guy that re-entered the order told me he’d let us know when it was ready, and never gave me a number. Then they placed PART of the order on the counter and never said anything to me; so I didn’t know it was even our order. Another 10-20 mins go by and someone FINALLY tells me it’s our order, but despite the two cups and the bottle of chocolate milk, they totally neglected to include our child’s happy meal. So I had to point out that there is supposed to be a happy meal.. so they make me wait another few mins while they get that together; and we get home and realize they forgot a whole 10pc order of nuggets. It’s on the receipt. The guy asked what sauce we wanted. There obvs should have been nuggets. So now we waited LITERALLY an hour (order was confirmed at 5:03pm and we got out of there at 6pm!) for our order to STILL be screwed up. You’d think they’d have at least gotten it right with two attempts… and maybe thrown in a cookie or two for having to wait that long! Oh; and you can’t even call the store because the number says it’s a wireless subscriber and that they’re unavailable!

Frequently Asked Questions About McDonald's

What are the regular opening hours for dining at McDonald's on Bear Valley Road?

McDonald's on Bear Valley Road is open from 5:00 AM to 11:00 PM Monday through Friday, and from 5:00 AM to midnight on weekends.

Does this McDonald's location have a drive-thru, and what are its hours?

Yes, this McDonald's features a drive-thru open from 5:00 AM to 11:00 PM on weekdays and until midnight on Saturdays and Sundays.