Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Apple Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,223 reviews
5 stars
679
4 stars
292
3 stars
106
2 stars
46
1 star
100
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about dry chicken, missing ingredients, and unsatisfactory meal preparation.
Cleanliness
Multiple customers noted that the restaurant was not clean, with dirty tables and sticky floors.
Positive Staff Interactions
Some customers praised specific staff members for their friendly and attentive service, highlighting positive experiences despite overall service issues.
Value Concerns
Customers expressed dissatisfaction with portion sizes and perceived value for money, noting that prices seemed high for the quality received.
- BGBoyd GriggsOct 26, 20251.0Waited at least 45 minutes inside for my order to go. Watched at least 7 people that came in after me get there orders first. Finally got my order and it was the most sad double chicken salad I've ever seen. Literally had like 4 small pieces of chicken. Never coming to this one again
- JCJ “TASTEBUD COWBOY” COct 26, 20252.0I've been coming to this EPL for over two years, ever since I moved into the area. At first they did me wrong at the drive thru a couple of times, but I didn't complain or post a review. I want to clarify that I mostly use their drive thru, and since the first few visits the drive thru has gotten much better. Fast forward to a couple of nights ago when I went inside to order and eat my food in there. First off, when you're in line to place an order they ignore you for quite a while. And this is based on the fact that I had gone in there one time before and they did the same thing to me. A while by the way is around 4 to 5 mins, with no one else in line. But that's only the beginning. The place was dirty as hell. The tables were discussing, the floor was oily and sticky throughout. The tray they served my on was disgustingly sticky and oily on the top and the bottom. Then I go back two days later to the drive thru. Only because my mother wanted a half chicken from there. Well the young lady at the drive thru, who took my order gives me a total of $20 and some change. Which I immediately contested because I buy that half chicken for my mother pretty regularly. Anyway she said OOPS that's right, it's only half a chicken. Pull up to the window and I'll give you the right amount. When I get there she says it'll be $13 and change, which was still wrong. I asked her if the price went up, and she said OMG why isn't it giving me the correct total? She eventually got it right, but if I didn't say anything she would've charged me the $20 plus dollars guaranteed. Anyway, if you're reading this, I think you get the point by now. Oh yeah, when I first got to the window she tried to give me two separate orders, neither of which was mine. I think I'm gonna have to change EPL's and go further from home. I should've taken pics, which I usually do.
- GCGwen CarterOct 26, 20255.0Nice and quiet.
- BAbrad asdelOct 11, 20254.0Good food, all dirty tables.
- DDDiimepieceSep 16, 20251.0Horrible experience!!! I tried ordering online and the app was not letting me drive to the store the line was ridiculously long when I finally got to the speaker I waited 10 min just for someone to answer I ordered the biggest family meal and I told the lady Griselda that my app was acting up and I had a $10 off coupon and she was extremely rude and told me she has no idea had to work the app and slammed the window on me and then I asked for extra salsa and she told me she couldn’t give me any when i literally ordered the biggest thing off the menu I’m such a loyal customer and this experience has made me not want to ever return !! Oh and all the workers were speaking bad about other customers and laughing about them completely disgusting behavior
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Apple Valley, CA?
El Pollo Loco in Apple Valley is open Monday through Saturday from 9:00 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Apple Valley?
El Pollo Loco is located at 19380 Bear Valley Rd, Apple Valley, CA 92308.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery services for their food.
Are catering services available at El Pollo Loco Apple Valley?
Yes, catering services are available at this El Pollo Loco location.
Can I order El Pollo Loco food online or through their app?
You can order online through their website or use the El Pollo Loco app available on the App Store for convenient ordering and rewards.
What types of payment are accepted at El Pollo Loco Apple Valley?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
How is the chicken prepared at El Pollo Loco?
The whole chickens are marinated in a special recipe with herbs, spices, fruit juices, and garlic, then fire-grilled on signature open-flame grills and hand-cut into entrees.
Is there a drive-through option at El Pollo Loco Apple Valley?
Yes, there is a drive-through available for customer convenience.
What grocery store is located near El Pollo Loco Apple Valley?
Sprouts Farmers Market is a grocery store located near El Pollo Loco, convenient for customers to shop before or after their meal.
Are there any coffee shops nearby where I can go after visiting El Pollo Loco?
Yes, The Grind Coffee House and The Grind Apple Valley are nearby coffee shops where you can relax with a coffee after your meal.
Can I find banking services near El Pollo Loco Apple Valley?
Yes, Wells Fargo bank and a Wells Fargo ATM are located nearby, making it easy to access banking services when visiting El Pollo Loco.