Brand Certified
El Pollo Loco
4.1(1233 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
19380 Bear Valley Rd, Apple Valley, CA
92308, United States
Certified by El Pollo Loco • Mar 01, 2026
(760) 247-5595
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/apple-valley/19380-bear-valley-rd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Apple Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.1
1,233 reviews
5 stars
684
4 stars
294
3 stars
109
2 stars
46
1 star
100
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported frequent mistakes with their orders and poor service experiences, particularly in the drive-thru.
Food Quality
While some customers enjoyed the food, there were numerous complaints about the quality, including dry chicken and incorrect or missing items.
Cleanliness
Several reviews mentioned that the restaurant was not clean, with dirty tables and floors.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their excellent service and friendliness.
Value Concerns
Customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes.
- VSViridiana SosaFeb 20, 20264.0I like but some times the service is not good
- MCMonica CardonaFeb 18, 20265.0El Pollo Loco Apple Valley has great service and honestly very juicy and flavorful chicken. Was starting to lose confidence in El Pollo loco until visiting this location. Avocado salsa is just the right amount of spice and compliments the chicken and a salad! Will be coming back again!
- ABAlicia BorchmannJan 3, 20263.0Overall food is good. Their prices have gone up just like everywhere, but charging for extra condiments and dressings when it was complimentary is just thievery.
- DTDan TDec 12, 20251.0Some of the worst service in the high desert. They never seem to get an order right and always have an excuse about it. I now ask at the intercom for everything I want and they still mess up the orders on a regular basis and always try to blame the customer.
- AAAjDec 8, 20253.0Still good tasting chicken. Cashier was confused when I gave her cash. Not sure if she's only used to card. Took her awhile to count the change properly I guess. Or she was just nervous.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Apple Valley, CA?
El Pollo Loco in Apple Valley is open Monday through Saturday from 9:00 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Apple Valley?
El Pollo Loco is located at 19380 Bear Valley Rd, Apple Valley, CA 92308.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery services for their food.
Are catering services available at El Pollo Loco Apple Valley?
Yes, catering services are available at this El Pollo Loco location.
Can I order El Pollo Loco food online or through their app?
You can order online through their website or use the El Pollo Loco app available on the App Store for convenient ordering and rewards.
What types of payment are accepted at El Pollo Loco Apple Valley?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
How is the chicken prepared at El Pollo Loco?
The whole chickens are marinated in a special recipe with herbs, spices, fruit juices, and garlic, then fire-grilled on signature open-flame grills and hand-cut into entrees.
Is there a drive-through option at El Pollo Loco Apple Valley?
Yes, there is a drive-through available for customer convenience.
What grocery store is located near El Pollo Loco Apple Valley?
Sprouts Farmers Market is a grocery store located near El Pollo Loco, convenient for customers to shop before or after their meal.
Are there any coffee shops nearby where I can go after visiting El Pollo Loco?
Yes, The Grind Coffee House and The Grind Apple Valley are nearby coffee shops where you can relax with a coffee after your meal.
Can I find banking services near El Pollo Loco Apple Valley?
Yes, Wells Fargo bank and a Wells Fargo ATM are located nearby, making it easy to access banking services when visiting El Pollo Loco.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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