Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Apple Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,229 reviews
5 stars
682
4 stars
292
3 stars
109
2 stars
46
1 star
100
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported consistent problems with order accuracy and slow service, particularly in the drive-thru.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with the quality, citing dry chicken and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and floors.
Positive Staff Interactions
A few customers highlighted positive experiences with specific staff members who provided excellent service.
- ABAlicia BorchmannJan 3, 20263.0Overall food is good. Their prices have gone up just like everywhere, but charging for extra condiments and dressings when it was complimentary is just thievery.
- DTDan TDec 12, 20251.0Some of the worst service in the high desert. They never seem to get an order right and always have an excuse about it. I now ask at the intercom for everything I want and they still mess up the orders on a regular basis and always try to blame the customer.
- AAAjDec 8, 20253.0Still good tasting chicken. Cashier was confused when I gave her cash. Not sure if she's only used to card. Took her awhile to count the change properly I guess. Or she was just nervous.
- KPKJ PineNov 29, 20251.0I came to the drive through at 8pm on Friday and they were closed??? I have been coming to this location for years past 8pm and all of a sudden they are closed before 8pm with no explanation? Yeah that was my last straw with this location the environment and the staff have gone down so much in the past few years and I just can’t take their horrible attitudes and poor service anymore
- DVDavid VelaquezNov 24, 20255.0El Pollo Loco! I smell cooked 😁 I have a Double Chicken Burrito... Street Corn! A pair Loco Salad AND chips! Super tasty! 😍😋🤤 El Pollo Loco..... Thank you!!! 🙏🙏🙏
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Apple Valley, CA?
El Pollo Loco in Apple Valley is open Monday through Saturday from 9:00 AM to 10:00 PM, and on Sunday from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Apple Valley?
El Pollo Loco is located at 19380 Bear Valley Rd, Apple Valley, CA 92308.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco offers delivery services for their food.
Are catering services available at El Pollo Loco Apple Valley?
Yes, catering services are available at this El Pollo Loco location.
Can I order El Pollo Loco food online or through their app?
You can order online through their website or use the El Pollo Loco app available on the App Store for convenient ordering and rewards.
What types of payment are accepted at El Pollo Loco Apple Valley?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
How is the chicken prepared at El Pollo Loco?
The whole chickens are marinated in a special recipe with herbs, spices, fruit juices, and garlic, then fire-grilled on signature open-flame grills and hand-cut into entrees.
Is there a drive-through option at El Pollo Loco Apple Valley?
Yes, there is a drive-through available for customer convenience.
What grocery store is located near El Pollo Loco Apple Valley?
Sprouts Farmers Market is a grocery store located near El Pollo Loco, convenient for customers to shop before or after their meal.
Are there any coffee shops nearby where I can go after visiting El Pollo Loco?
Yes, The Grind Coffee House and The Grind Apple Valley are nearby coffee shops where you can relax with a coffee after your meal.
Can I find banking services near El Pollo Loco Apple Valley?
Yes, Wells Fargo bank and a Wells Fargo ATM are located nearby, making it easy to access banking services when visiting El Pollo Loco.