Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Apple Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
944 reviews
5 stars
560
4 stars
201
3 stars
89
2 stars
40
1 star
54
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were consistent complaints about overcooked and dry chicken, as well as missing items in orders.
Service Issues
Customer service experiences varied widely, with reports of rude staff, long wait times, and incorrect orders, particularly in the drive-thru.
Cleanliness
Several reviews highlighted cleanliness issues in the dining area, with some customers noting filthy tables and trash on the floor.
Positive Experiences
Despite the negative feedback, many customers praised the friendly staff and quick service, especially during busy times.
Value for Money
Some customers felt that the prices were high relative to the quality of food received, while others appreciated the affordability of meals.
- EGErnestine Gould1 day ago4.0The food was hit and good
- AMArnold Morales5 days ago1.0On Monday night, around 8:30 pm, I was present when the manager on duty, named Victor, yelled at and reprimanded one of his employees in front of everyone (employees and customers). That was wrong because it's workplace abuse, and the young woman looked visibly nervous and was even crying. I think her name was Iris. That doesn't reflect well on Pollo Loco or its employees.
- PCPJ CruzNov 11, 20255.0Great food, fast service
- SWShelley WestbergSep 12, 20254.0I went through the drive-thru and ordered a chicken guacamole burrito. For some reason, it didn’t taste the way it usually does — normally they’re great. The service was fine, though not especially friendly. There wasn’t anyone else in the drive-thru, so I was helped right away.
- AAAlyssa AmaroAug 30, 20255.0Great Service Thank you 🫂
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Apple Valley?
El Pollo Loco in Apple Valley is open daily from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service for customers.
Can I order El Pollo Loco's food online or via an app?
Yes, you can order online via their website or use the El Pollo Loco app available on iOS.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have a drive-through service?
Yes, this location offers a drive-through service for convenient pickup.
Is free Wi-Fi available at El Pollo Loco in Apple Valley?
Yes, free Wi-Fi is available for customers at this location.
Where is El Pollo Loco located in Apple Valley?
El Pollo Loco is located at 15824 Apple Valley Rd, Apple Valley, CA 92307, USA.
Are there any fitness centers near El Pollo Loco in Apple Valley?
Yes, there are several gyms nearby such as A.V. Express Fitness, Apple Valley Express Fitness Center, and Snap Fitness, which you might visit before or after dining.
Which other dining options are close to El Pollo Loco?
Nearby dining options include Jack in the Box, Ninja Sushi, and Wendy's, offering a variety of food choices in the area.
What entertainment or recreational venues are near El Pollo Loco?
You can visit nearby venues like Tomahawk Axe Throwing for a fun experience or enjoy local services such as spas like Super Hot Nails & Spa and Glamour Nails And Spa.