Brand Certified
El Pollo Loco
4.2(953 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
15824 Apple Valley Rd, Apple Valley, CA
92307, United States
Certified by El Pollo Loco • Mar 01, 2026
(760) 242-0200
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/ca/apple-valley/15824-apple-valley-rd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Apple Valley,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.2
953 reviews
5 stars
561
4 stars
202
3 stars
90
2 stars
42
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service from staff, with several instances of unprofessional behavior noted.
Food Quality
Feedback on food quality was mixed; while some enjoyed the food, others experienced issues with cold or burnt items.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area, with complaints about dirty tables and trash.
Order Accuracy
Customers frequently reported issues with missing items or incorrect orders, particularly in the drive-thru.
- SSSandra1 day ago1.0This girl name Kristen had to nerve to serve me frozen coleslaw on my takeout order pollo loco needs to train there employees to have thawed there food ahead of time but the nerve she had to even give it a Customer is like ice cream scoops
- EMElsy Montoya5 days ago1.0La sopa de tortillas párese sopa de elotes y pollo nada de lo que ofrece el Menú No me gustó para nada El pollo desabrido nada de sabor Nada que ver al de hesperia 🥺
- RRRiannaFeb 19, 20262.0Order the original pollo loco bowl and the chicken was pink and I asked them to remake it and the chicken was still pink.It wasn’t worth the trouble for a third time so I refunded the whole meal.Please,cooks,you need to cook the chicken all the way!
- WPWilliam PowersJan 15, 20261.0Not sure what's the issue with this location but this is the second time in here. And the employees ask have the same poor attitude. Extremely rude and abrasive. They act irritated you even come in. Wish you thru your order. Extremely poor service and attitudes. Manager is just as bad as the rest.
- KMKay MorelandJan 14, 20261.0Worst el Pollo loco...food was cold and not good...got replacement and it seems it was purposely burnt .food was for my 8 year old...and my 8 year old couldn't eat dinner here...
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Apple Valley?
El Pollo Loco in Apple Valley is open daily from 9:30 AM to 10:00 PM.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco provides delivery service for customers.
Can I order El Pollo Loco's food online or via an app?
Yes, you can order online via their website or use the El Pollo Loco app available on iOS.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Does El Pollo Loco have a drive-through service?
Yes, this location offers a drive-through service for convenient pickup.
Is free Wi-Fi available at El Pollo Loco in Apple Valley?
Yes, free Wi-Fi is available for customers at this location.
Where is El Pollo Loco located in Apple Valley?
El Pollo Loco is located at 15824 Apple Valley Rd, Apple Valley, CA 92307, USA.
Are there any fitness centers near El Pollo Loco in Apple Valley?
Yes, there are several gyms nearby such as A.V. Express Fitness, Apple Valley Express Fitness Center, and Snap Fitness, which you might visit before or after dining.
Which other dining options are close to El Pollo Loco?
Nearby dining options include Jack in the Box, Ninja Sushi, and Wendy's, offering a variety of food choices in the area.
What entertainment or recreational venues are near El Pollo Loco?
You can visit nearby venues like Tomahawk Axe Throwing for a fun experience or enjoy local services such as spas like Super Hot Nails & Spa and Glamour Nails And Spa.
Brand Certified Facts from El Pollo Loco
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