Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are reported as rude and unprofessional.
Wait Times
Many customers expressed frustration with long wait times, often exceeding 30 minutes, even during less busy periods.
Drink Quality
The quality of drinks is generally well-received, with many customers enjoying the flavors and customization options, though there are occasional complaints about incorrect orders.
Staff Attitude
There are reports of inconsistent staff attitudes, with some customers experiencing positive interactions while others faced unprofessional behavior.
AO
Angela Ortiz
1 day ago
5.0
My favorite coffee shop and everyone is always so friendly. Always love seeing Jess’s friendly and smiling face. She always makes my day.
RC
roxanne cain
Feb 20, 2026
5.0
I always have such a great experience here. I come almost everyday and every time the customer service is always amazing, a special Thanks to Chloe especially for always taking the time to make sure I’m always happy and taken care of. 🫶🏻🫶🏻✨
GR
Greg Reams
Feb 12, 2026
5.0
It's always an enjoyable time going to Dutch Bros, especially if McKenna P. (Apple Valley) waits on me. Always a happy greeting along with a short chat about what may be the special for the week or the seasonal drink. She is very knowledgeable about all the great drinks and will suggest trying this or that. She just makes it an extra special visit whether drive through or at the window.
BO
Brandi Ownby
Feb 11, 2026
5.0
Chloe is one of my favorite works at this dutch bros. She knows my order and makes my drink amazingly. All of the works there are great no complaints for me, they are all very kind and cheerful bunch.
JJ
Jared
Feb 7, 2026
5.0
Chloe is so amazing! Every time I get her she either has amazing customer service or the drinks she does me always come out so pretty and exactly as I ordered ! I drive out of my way to go to this location Because her Customer Service is so exceptional !
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What is Dutch Bros Coffee and what do they offer?
Dutch Bros Coffee has been serving killer coffees, epic drinks, and fun-loving Broistas since 1992. They offer a variety of coffee drinks, teas, smoothies, and energy drinks with options to customize.
What are the operating hours for Dutch Bros Coffee at 21690 Bear Valley RD, Apple Valley, CA?
They are open daily from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Dutch Bros Coffee offer sugar-free or caffeine-free beverage options?
Yes, they offer sugar-free flavors such as white chocolate, vanilla, caramel, and more. For caffeine-free drinks, options include decaffeinated espresso drinks, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades.
Can I get a free drink on my birthday at Dutch Bros Coffee?
Yes, by downloading the Dutch Bros app, you can receive a free drink reward on your birthday. If you don't have the app, just let your broista know!
What payment methods does Dutch Bros Coffee accept?
They accept cash, all major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal.
Does Dutch Bros Coffee offer delivery or curbside pickup?
Dutch Bros Coffee offers curbside pickup but does not offer delivery. Third-party delivery services may be available but the best experience is at their locations.
Are there nearby places I can visit along with Dutch Bros Coffee at 21690 Bear Valley RD?
Yes, nearby places include Mandarin Chef restaurant, Apple Valley Donuts bakery, and Perfect Spa for wellness services, all within close proximity to Dutch Bros Coffee.
Is there a nearby spot to relax or get a massage after grabbing coffee at Dutch Bros?
Yes, Perfect Spa is nearby offering massage therapy and wellness services where you can relax after your visit to Dutch Bros Coffee.
What are some nearby food options around Dutch Bros Coffee on Bear Valley Road?
Nearby food options include Mandarin Chef (Chinese cuisine), Apple Valley Donuts (bakery), RingSide Sports Bar, Jack in the Box (fast food), and Wingstop (chicken wings).
Are there any nearby community or educational services close to Dutch Bros Coffee?
Yes, Learn4Life and Alta Vista Innovation High School are nearby educational institutions in the area around Dutch Bros Coffee.
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