Subway

Reviews

• KY

  Keith York

  Aug 24, 2025
  4.0
  good and cheap
• TE

  The Davis Family (Eric&Pazia)

  Aug 19, 2025
  1.0
  Went today and the lady had me slide my card twice she said it didn’t work the first time and automatically applied a tip of like 4.61. I just think that so unhonest
• LA

  Lenore Aldridge

  Aug 6, 2025
  1.0
  Horrible customer service experience. On the early afternoon of 08-04-2025, I went to the Subway in Perris and placed an online order which the employees there helped. I was having trouble with the app and the employees there helped me place my order. After waiting about one minute, the employees let me know that my order ticket did not print up. Together, we checked my app and realized that the order was placed at the Antelope Valley location. The employees at the Perris location instructed me to call the other location, to cancel the order, and they would refund me. This all happened within two minutes. I immediately called the Antelope restaurant while I was standing at the Perris location, explained the mishap, let them know I was canceling the order and requested a refund. The female at the Antelope location said they just started making the order. They would cancel the order but they were not going to refund me since they had already started the order and would lost money on the food items used. Mind you, I just placed the order within TWO MINUTES of canceling it. Unless you are Speedy Gonzales there was no way on God’s green earth that they started my order and were unable to cancel it. The Perris restaurant employees were literally shocked that the Antelope restaurant were unwilling to refund me. So much so that they called the Antelope Subway on my behalf. Antelope Subway said they would not refund my order but invited me to their restaurant to pick up the order. I was unable to drive all the way over there with my time restraints. The Antelope Subway just shrugged their shoulders, charged my credit card, and refused to cancel my order or issue a refund. Why did they think they were going to keep my money with no response?! I am not the one… I understand and respect that each Subway restaurant is a franchise and is an independent, individually owned small business. However, you are a public establishment that serves the community and loss of a loaf of bread is part of the business. I seriously doubt that my order was started two minutes after it was placed and that the restaurant was unable to cancel my order with this very reasonable timeframe. I cancelled my order within minutes of placing it, but I was still charged and the employee shrugged it off like “Oh well, your loss. No refund.” Horrible way to treat a customer. My second issue is with the app and not this particular restaurant. When you are literally standing inside a Subway restaurant, placing an order in the app, the app should recognize your location. Instead, my order was sent to a location miles away. Also, the Subway app would not recognize my credit card billing address. I live in the 92548 zip code area, but the app billing address auto populated to German without the ability to change the city/state. As of this morning, I deleted the app and am forgoing all my accumulated points. I will not be patronizing Subway EVER AGAIN.
• RH

  Ryland Hill

  Jun 20, 2020
  1.0
  Rude worker she’s Indian I believe and she gets snappy for easy request
• TT

  Tricky T

  Nov 25, 2018
  2.0
  Wasn't feeling the meatball sub.

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