Subway

Reviews

• DS

  Deep Sran

  Mar 12, 2026
  1.0
  I had a very disappointing experience with this Subway location regarding customer service and how an order issue was handled. My pregnant wife placed and paid for a 6-cookie order through the Subway app for in-store pickup. When she arrived, the staff said they hadn't received the order. She showed them the confirmation, but they explained they couldn't fulfill it without her paying for them again in-store. They also only had 4 cookies available anyway. Understandably, she didn't want to pay twice, so she left and went to another nearby location by Ralph’s. System glitches can happen, and that part wasn't the main issue; I used to own and operate Subway franchises myself, so I know these things occur. I figured a simple refund request through the app or support would resolve it quickly. Unfortunately, the store owner (Cheryl Lin) reached out and, instead of offering a refund or apology, questioned why my wife didn't just pay again for the cookies and wait for more to be made. She even suggested in follow-up communication that my wife should have returned to the store hours later once their system was fixed. Expecting a pregnant customer to pay twice for the same item and wait around (especially when only a partial quantity was even available) is unreasonable and poor customer service. A straightforward refund or credit would have been the appropriate response, it's a small amount, but the lack of empathy and accountability made the situation much worse. I hope the owner and management reconsider their approach to these situations in the future. Customers deserve better, especially when they're already dealing with inconveniences through no fault of their own.
• CM

  Cloyce Martin

  Jan 14, 2026
  1.0
  Sandwich was sloppily assembled and falling out of the bread. Only two bread choices. They added a 21%tip onto my bill without asking or prompting. Not going back.
• NB

  nico b

  Nov 3, 2025
  5.0
  employees are always friendly :)

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