Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Anaheim,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.9
1,073 reviews
5 stars
535
4 stars
237
3 stars
125
2 stars
50
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some staff praised for friendliness (especially Maria) while others received complaints for rudeness and unprofessional behavior.
Food Quality
Food quality is inconsistent; while many customers enjoyed the taste, others reported issues with blandness and incorrect orders.
Cleanliness
Concerns about cleanliness, particularly in the dining area and restrooms, were frequently mentioned.
Atmosphere
The atmosphere received mixed feedback, with some customers appreciating the environment while others noted it felt unwelcoming or antisocial.
Value for Money
Customers expressed dissatisfaction with pricing and portion sizes, feeling that the value did not match the cost.
- LCLindsay D. Conn4 days ago5.0Decent service & prices & their food tastes pretty amazing
- LMLizeth MartinezNov 9, 20255.0Maria is very welcoming every time I come by. She is very kind and very quick and accommodating. Thank you Maria!
- NNNormaOct 22, 20255.0My Son loves to go eat there 😋 very often.
- LTLaz TowerOct 16, 20251.0This entire shopping center has become overrun with homeless individuals and drug users, particularly in the vicinity of El Pollo Loco. Today, October 16, 2025, was my last visit, and I will not return until there is a significant change.
- BBBrandon BarnettOct 10, 20255.0I've got to say this is the best El Pollo Loco in the entire state.Simply because of one person maria. She makes this place one like a window.Oil machine and she is a blast to talk to .
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Anaheim?
El Pollo Loco is open every day from 10:00 AM. Monday through Tuesday and Thursday through Saturday, it closes at 10:30 PM, Wednesday at 8:30 PM, and Sunday at 10:30 PM as well.
Does El Pollo Loco in Anaheim offer delivery services?
Yes, El Pollo Loco provides delivery service to its customers.
Can I order food from El Pollo Loco using an app?
Yes, you can order from El Pollo Loco using their app available at https://apps.apple.com/us/app/el-pollo-loco-loco-rewards/id1138437304 or via their online ordering page.
What type of cuisine does El Pollo Loco serve?
El Pollo Loco serves authentic Mexican cuisine, specializing in fire-grilled chicken and handmade guacamole, salsas, and dressings.
What payment options does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco offer drive-through service?
Yes, El Pollo Loco has a drive-through service for customer convenience.
What nearby places can I visit around El Pollo Loco in Anaheim?
Nearby you can visit Plaza Oaxaca supermarket, French Bulldog Los Angeles pet services, and Authentic Image Barbershop for grooming and beauty needs.
Are there any other dining options close to El Pollo Loco?
Yes, nearby dining options include Subway sandwich shop, Tom's Tacos, Little Caesars Pizza, and WaBa Grill for fast and diverse food choices.
How can nearby stores like RadioShack or Metro by T-Mobile help when visiting El Pollo Loco?
Nearby stores such as RadioShack and Metro by T-Mobile provide electronics and mobile phone services, which can be convenient for customers needing tech support or accessories while visiting El Pollo Loco.
Is El Pollo Loco located near any financial or insurance services?
Yes, nearby services include TitleMax Title Loans, Fiesta Auto Insurance & Tax Service, and Pronto Insurance California, useful for customers attending to financial or insurance matters before or after dining.