While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Anaheim,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Several customers reported issues with food quality, including dry chicken and incorrect portion sizes.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices and perceived value for money.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting friendly staff and good atmosphere.
AT
Antonio Tejada
Feb 6, 2026
5.0
I like the way the chicken was cooked, I have bought in others pollo Locos before and this one was different, very hot, the tortillas were hot and delicious, the salsas, and most along all the service was really good. Overall everything was good.
AT
Adam the Dog Trainer
Jan 11, 2026
1.0
DO NOT EAT AT THIS LOCATION unless you want to get FOOD POISONING. Absolutely disgusting. They serve raw chicken. I was puking for 24 hours straight. WORST LOCATION EVER
SM
Steven Murphy
Jan 6, 2026
3.0
Repeatedly runs out of chicken drumsticks and stops selling kids meals. How a chicken place can run out of chicken is beyond me...
DB
Dan B
Nov 1, 2025
5.0
Fabulous I love El Pollo Loco the marination is the best for food is fantastic
PB
Perkins Brothers
Oct 26, 2025
2.0
Order of the double chicken burrito, and the double chicken bowl left a lot to be desired, hardly had any chicken at all! Do not order the double chicken.