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El Pollo Loco

3.9
(1410 reviews)

Business Details

110 W Ball Rd, Anaheim, CA
92805, United States
(714) 776-7195
https://restaurants.elpolloloco.com/ca/anaheim/110-w-ball-rd

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Anaheim,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
110 W Ball Rd, Anaheim, CA
92805, United States

Hours

Reviews

3.9
1,410 reviews
5 stars
711
4 stars
292
3 stars
165
2 stars
65
1 star
177
  • SB
    Sara Black
    Mar 2, 2026
    1.0
    I got a salad…and was not given a fork…like, how was I supposed to eat it? With my hands? I guess you guys…I won’t return.
  • ZZ
    Zoney
    Feb 8, 2026
    4.0
    Even an hour before closing the food was still very good. I would recommend giving this one a try. The drive thru lady was nice and helped me place my order easily as it was my first time.
  • JL
    Jorge Luna
    Feb 4, 2026
    1.0
    Manager argues with customers and allows for arguments to occur in the store while children are present
  • NR
    Nancy Ramirez
    Feb 4, 2026
    1.0
    Do not come here!!! When you walk in expect for no one to help you. You will be directed to the kiosk. If you get stuck or need help they will tell you " someone will help you". Which will not be true you will be left standing there for 5-10min with no one to help you. On top of it all tables will be dirty, no napkins or lids. When you ask them for some they will roll their eyes and give you the items with bad expression. While I was eating I seen 3 people leave because no one would help them use the kiosk. I seen so many older folks asking for help and they said "we can't take your order!" I the customer got up not once but twice to help the older folks that had been struggling and standing there for more than 8 min. While the employees just stood there and watched me help them instead of them coming over and taking over to help them. You guys had like 5-8 people and not one person could help or clean the lobby. Pollo loco check your cameras 2/4/26 between 1:53pm - 2:30 and see how many people walked out, how many times I got up to help, and see how your employees were doing nothing. Get new employees or lower their pay if they can't do their job. It's ridiculous!
  • IG
    Ive Ga
    Jan 21, 2026
    1.0
    I would give them 0 stars. I ordered food through the drive-thru, and the lady told me to order when I was ready—which I already was—but then she left me waiting for more than 5 minutes. When I finally got my order, she gave me iced tea instead of a Coke. The drink was warm, had no ice, and was the wrong drink altogether. I ordered the 3 tacos al carbon combo, and it looked like they had just thrown the tacos, chips, and meat onto the plate. Everything was a mess. I was very disappointed by the poor customer service and the condition of the food

Frequently Asked Questions About El Pollo Loco

What are the regular opening hours of El Pollo Loco in Anaheim, CA?

El Pollo Loco in Anaheim is generally open from 9:30 AM to 11:30 PM Monday through Friday. On Saturdays and Sundays, it opens at 9:30 AM and closes slightly earlier at around 11:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services to customers.

Brand Certified Facts from El Pollo Loco

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Certified March 15, 2026Yext Knowledge Graph
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