El Pollo Loco

Reviews

• SB

  Sara Black

  Mar 2, 2026
  1.0
  I got a salad…and was not given a fork…like, how was I supposed to eat it? With my hands? I guess you guys…I won’t return.
• ZZ

  Zoney

  Feb 8, 2026
  4.0
  Even an hour before closing the food was still very good. I would recommend giving this one a try. The drive thru lady was nice and helped me place my order easily as it was my first time.
• JL

  Jorge Luna

  Feb 4, 2026
  1.0
  Manager argues with customers and allows for arguments to occur in the store while children are present
• NR

  Nancy Ramirez

  Feb 4, 2026
  1.0
  Do not come here!!! When you walk in expect for no one to help you. You will be directed to the kiosk. If you get stuck or need help they will tell you " someone will help you". Which will not be true you will be left standing there for 5-10min with no one to help you. On top of it all tables will be dirty, no napkins or lids. When you ask them for some they will roll their eyes and give you the items with bad expression. While I was eating I seen 3 people leave because no one would help them use the kiosk. I seen so many older folks asking for help and they said "we can't take your order!" I the customer got up not once but twice to help the older folks that had been struggling and standing there for more than 8 min. While the employees just stood there and watched me help them instead of them coming over and taking over to help them. You guys had like 5-8 people and not one person could help or clean the lobby. Pollo loco check your cameras 2/4/26 between 1:53pm - 2:30 and see how many people walked out, how many times I got up to help, and see how your employees were doing nothing. Get new employees or lower their pay if they can't do their job. It's ridiculous!
• IG

  Ive Ga

  Jan 21, 2026
  1.0
  I would give them 0 stars. I ordered food through the drive-thru, and the lady told me to order when I was ready—which I already was—but then she left me waiting for more than 5 minutes. When I finally got my order, she gave me iced tea instead of a Coke. The drink was warm, had no ice, and was the wrong drink altogether. I ordered the 3 tacos al carbon combo, and it looked like they had just thrown the tacos, chips, and meat onto the plate. Everything was a mess. I was very disappointed by the poor customer service and the condition of the food

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