Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Anaheim,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
1,392 reviews
5 stars
703
4 stars
289
3 stars
163
2 stars
64
1 star
173
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported slow service, missing orders, and unhelpful staff, leading to frustration and dissatisfaction.
Food Quality
While some customers praised the food, others complained about dry chicken, small portions, and inconsistent quality.
Staff Friendliness
Several reviews highlighted friendly and helpful staff, with specific employees receiving commendations for their excellent service.
Cleanliness Concerns
Customers noted cleanliness issues in the dining area and restrooms, with some expressing concerns about hygiene.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, particularly with larger group orders.
- FFFeeFee1 day ago1.0The staff constantly gets my order wrong, whether I use rhe drive thru ir door dash. Its sad. I spoke with someone who called himself the assistant manager and he flipped the script to where I was at fault for continuing to give them chance after chance 🤷🏾‍♀️. So yeah writing a letter to the corporate office because no one way should a customer be blamed for staffs laziness, inaccuracy or inability when it comes to putting together an order.
- AAAnna AdamsNov 17, 20255.0It's good but very expensive
- DVDrakes VasquezNov 14, 20255.0Always a great place to eat rain or shine. Restrooms are always clean and chicken is always delicious. Teo helped us figure out our coupon. Will be returning!
- MGMatthew GoulamanianOct 30, 20251.0I do not recommend this place. Their workers just don’t care. I came to order some food and four people were served before me and my order was never fulfilled. I left because I had to make it back in time to work for lunch and I was never refunded. I came back to try to get a refund, but they said that Il they didn’t know what I was talking about and I needed the receipt. I lost my receipt and had no way to prove that I placed an order other than showing them my bank account, but I guess that didn’t count. It’s no wonder they want to replace workers with robots they just don’t care.
- EBElizabeth BricenoOct 29, 20251.0Went drive through; very slow service, with three cars in front, waited 20 minutes. I ordered the eight piece family meal with a large soda almost $40. That would have been ok if we would have enjoyed the meal. When we got home, the chicken was burnt, it was so burnt that the pieces were extra small. Plus, the chicken was completely dried. The salad I ordered as a side was old and soggy. Could not eat the salad. I have not found a good Pollo Loco in Orange County anymore. Another place off my list!!!
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Anaheim, CA?
El Pollo Loco in Anaheim is generally open from 9:30 AM to 11:30 PM Monday through Friday. On Saturdays and Sundays, it opens at 9:30 AM and closes slightly earlier at around 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order online or via an app?
Yes, you can order online through their official link or use the El Pollo Loco app available on the Apple App Store.
What types of payment are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Does El Pollo Loco provide catering and late-night food options?
Yes, El Pollo Loco provides catering services and serves food late into the night.
Is there free Wi-Fi available for customers at El Pollo Loco?
Yes, El Pollo Loco offers free Wi-Fi for its customers at the Anaheim location.
Are there nearby fast food options if I want alternatives around El Pollo Loco?
Yes, there are several nearby fast food restaurants including Burger King, McDonald's, KFC, and Subway around El Pollo Loco which can provide additional dining options.
What nearby services could be useful if I'm visiting El Pollo Loco?
Nearby services include Western Union for money transfers, several mobile phone stores such as Celulares La Taxquena and Metro by T-Mobile, and automotive services like Star Auto Smog and S. Wheel Alignment Auto Repair-Tires.
Where can I fuel up or grab convenience items near El Pollo Loco?
You can visit nearby 7-Eleven and the 76 gas station for convenience store items and fuel needs, both located close to El Pollo Loco.
Does El Pollo Loco have a drive-through service?
Yes, El Pollo Loco offers a drive-through service at this location for convenient food pickup.