El Pollo Loco

3.9
1401 reviews
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Business Details

110 W Ball Rd, Anaheim, CA
92805, United States
(714) 776-7195
https://restaurants.elpolloloco.com/ca/anaheim/110-w-ball-rd
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Anaheim,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
110 W Ball Rd, Anaheim, CA
92805, United States

Hours

Reviews

3.9
1,401 reviews
5 stars
708
4 stars
289
3 stars
165
2 stars
65
1 star
174

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their friendliness and helpfulness, others were criticized for being dismissive or unprofessional.

Food Quality

Food quality is inconsistent, with some customers enjoying the meals while others reported issues such as dry chicken and incorrect orders.

Cleanliness

The cleanliness of the restaurant is noted positively by some, but there are also complaints about dirty tables and restrooms.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect meals, leading to frustration.

Pricing

Customers feel that while the food is good, the prices are high relative to portion sizes.
  • TJ
    Tamika Jones
    2 days ago
    5.0
    Everything was good, as usual.
  • KB
    Kelly Borchers
    6 days ago
    5.0
    Nice staff good place to eat fast food
  • DG
    Diane Gihring
    Jan 5, 2026
    5.0
    One of the better EPL locations around. The food portions are good and good service.
  • CG
    Claudia L Guzman
    Jan 5, 2026
    5.0
    Super clean, the food was delicious 😋 the personal was super friendly and helpful with my specific diet restrictions. Definitely coming back with am in the area.
  • AV
    Adrian vega
    Dec 4, 2025
    3.0
    Came to the store the first time, and the employer taking care of the front did not offer to help us, I asked nicely to help us since we had people that were seniors and she right of way said you can go ahead and order from the Machine and turned and dismissed us showing her back, I quickly saw another senior and I quickly advised her to please assist the senior since he didn’t know how to use the machine , I told him that she didn’t want to help so I insisted for her to help him so she suddenly change her mind and offer to help. I recommend for the manager to understand that this business consist in helping and serving and delivering great customer service, I believe she can do a better job if she can be corrected. Thank you.
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Frequently Asked Questions About El Pollo Loco

What are the regular opening hours of El Pollo Loco in Anaheim, CA?

El Pollo Loco in Anaheim is generally open from 9:30 AM to 11:30 PM Monday through Friday. On Saturdays and Sundays, it opens at 9:30 AM and closes slightly earlier at around 11:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco offers delivery services to customers.