Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Anaheim Hills,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
703 reviews
5 stars
301
4 stars
141
3 stars
98
2 stars
43
1 star
120
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude employees, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about overcooked and burnt chicken, as well as missing ingredients in orders.
Cleanliness
Several customers noted cleanliness issues, particularly with restrooms and dining areas, impacting their overall experience.
Management Concerns
Feedback indicated dissatisfaction with management practices, including understaffing and poor handling of customer complaints.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly staff, indicating that experiences can vary significantly.
- MMMike A (Mikey)Oct 28, 20251.0Store manager terrible at this location. My wife ordered 3 chicken breast and when she got to the window he told her there were no breast. He then proceeded to give her the wrong money back cause he can't add. He also was sneezing and wiping his nose with his bare hands and touching grill. Hopefully he gets fired. Contacting corporate tommorrow regarding this.
- LGLetty GarciaOct 5, 20254.0Great service, friendly and engaging. However, even though food ingredients were delicious, the main ingredient, the chicken was burned black on several parts of the chicken. The restrooms were not working but manager was nice making it up to us. Thank you!
- DHDaniel HetzelSep 17, 20255.0Chicken meals was very good. The corn was very tasty. Made little corn and chicken tacos trying the red sauce on one and the verde on the other. Also got Mexican Cobb salad. Tasty. Night crew was very nice.
- RFRoberto FloresAug 16, 20255.0Excelente comida, lugar muy limpio
- MAMohammad AhmadianJul 31, 20251.0Employee is so rude and doesn’t wanna help
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Anaheim Hills?
El Pollo Loco is open from 10:00 AM to 11:00 PM Monday through Sunday.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I order food through a mobile app at El Pollo Loco?
Yes, you can use the El Pollo Loco app available on the Apple App Store to order your food.
Where is El Pollo Loco located?
El Pollo Loco is located at 8245 E Santa Ana Canyon Rd, Anaheim Hills, CA 92807, USA.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food, specializing in fire-grilled chicken dishes.
What payment options are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have free Wi-Fi available for customers?
Yes, El Pollo Loco provides free Wi-Fi to its customers.
Are there any nearby coffee shops where I can relax after visiting El Pollo Loco?
Yes, Starbucks and LilyPopp Cafe are nearby coffee shops where you can relax before or after your meal at El Pollo Loco.
Which nearby dining options are available if I'm looking for other cuisines near El Pollo Loco?
Nearby dining options include Domo Sushi for sushi and Asian cuisine, Burger King and Carl's Jr. for burgers, Porky's Pizza and Pizza Hut for pizza, and Yamashiro Sushi for Japanese food.
If I'm coming to El Pollo Loco, are there any nearby beauty and wellness services I can visit?
Yes, nearby beauty and wellness places include The Hills Beauty, Pro Top Nails, The Hills Hair Lounge, Luca Bella Salon & Spa, Hair By Aaron Mudd, and Sunni Daze Boutique & Salon.