McDonald's

3.7
1689 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2157 Lincoln Ave, Altadena, CA
91001, United States

Hours

Reviews

3.7
1,689 reviews
5 stars
737
4 stars
298
3 stars
259
2 stars
118
1 star
277

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold or poorly prepared food, with some even claiming to have found foreign substances in their meals.

Service Issues

Many reviews highlighted slow service, incorrect orders, and unhelpful staff, with several customers expressing frustration over long wait times.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant and restrooms, with some describing the environment as dirty and neglected.

Customer Experience

While some customers praised friendly staff, many others reported rude interactions and a lack of accountability from management.

Refill Policy

Customers expressed dissatisfaction with the new policy of no free refills, which they found to be a significant downgrade in service.
  • AA
    Alfredo Avila
    5 days ago
    4.0
    Food was good it just took a bit too long to get.
  • JJ
    Jashawna Jones
    Oct 11, 2025
    1.0
    Do NOT EAT AT THIS LOCATION! They spit mucus or some sort of body fluid in my food. . They took no accountability, I called them immediately after I ingested the food with the mucus and a guy named William answered the phone. William had me on hold then I can hear Walking back towards the Phone because he was talking in Spanish and the sound Of his voice got louder come near the phone. Next thing I heard was a phone pick up and hang up. William Hung up on me for asking to speak to a manager. I immediately called back and no answer. I called the sheriff. I went back to the Location and the Sheriff met me there and we went inside. William still wouldn’t bring the manager for me to speak to and had us wait for “10” minutes or longer after the sheriff spoke to him and told him why we were there. I’m always polite and nice and I was just coming from work to grab my autistic son some food before his therapy session. Laura, the manager finally came and went immediate defense for William stating “the phone hung up on its own”. I said “please don’t do this right now! You know good and well that didn’t happen “ “ She didn’t replied I just had to tell you because sometimes it does happen “ “ I told her in this case, it did not happen because I heard his voice get closer to the phone and it hung up “ She Never apologized only on defense mod.. She then claimed she has to check the cameras to see what happened.. Very rude and cold hearted she took no accountability. Laura then says with the food it could have been “bad sauce or bad cheese”. . The burger was fine until I was finishing and bit into the part where they spit in and mucus was all in my mouth and on my tongue stringy using a tissue to scrape it off then i vomited. Lady,, I had to wait like 10 min or longer to speak to you and this is what I get? No resolution, No accountability! I will NEVER EAT HERE AGAIN! I have photos of the body fluid/stringy Mucus no sauce. Do No Eat here! Laura also tried to change my receipt after giving me my refund. It made it seem like I had sauce on my burger because the original receipt had no sauce and she failed to put the correct information on the second receipt to make it seem like that’s what I had.
  • AH
    Afshan H
    Oct 8, 2025
    1.0
    This is the WORST McDonalds! Literally COLD FOOD every time, I ask for specifications on my food they print the ticket and it NEVER happens! They provide the wrong happy meal toy! I’m pissed enough to write a review on it! I’m disputing the charge on my card too, why pay for something I did even receive good service on!
  • FM
    Fu Manchu
    Oct 1, 2025
    5.0
    Fast and friendly service. Food is just as it should be. Not my usual local one, but just as good.
  • AH
    Assaf Horesh
    Sep 28, 2025
    1.0
    The place was almost empty, but it still took them for ever to prepare our order. Even then, they got the order wrong.

Frequently Asked Questions About McDonald's

What are the regular store hours for McDonald's at 2157 Lincoln Ave, Altadena, CA?

McDonald's at 2157 Lincoln Ave, Altadena, CA, is open daily from 6:00 AM to 11:00 PM.

What are the delivery hours for McDonald's in Altadena?

Delivery is available daily from 4:30 AM to 12:40 AM Sunday through Thursday, and until 1:40 AM on Friday and Saturday.