Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Aliso Viejo, CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
613 reviews
5 stars
339
4 stars
100
3 stars
54
2 stars
30
1 star
90
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the grilled chicken for its flavor and juiciness, although there were some complaints about specific menu items like the shrimp tostada.
Customer Service
The staff received high marks for being friendly, professional, and efficient, with several employees mentioned by name for their excellent service.
Cleanliness
The restaurant was frequently noted for its cleanliness and well-maintained environment, contributing to a positive dining experience.
Drive-Thru Experience
Many customers had positive experiences with the drive-thru service, highlighting the speed and friendliness of the staff.
Overall Satisfaction
Overall, customers expressed a strong likelihood of returning, citing good food, service, and a welcoming atmosphere.
- TBTroy BNov 11, 20255.0I never go to Pollo Loco, went here my first time and decided to eat inside. Food was surprisingly very good! Excellent salsa and attentive employees. I definitely will be back!
- MAMichelle AcostaNov 1, 20255.0Martiñ was the absolute sweetest, went thru the drive thru had to change something and he said no problem and took care of me with the biggest smile and made my night!
- FSFrankie SnyderSep 10, 20254.0El Pollo Loco is my go-to spot for delicious grilled chicken. The fire-grilled flavor is unbeatable — juicy, perfectly seasoned, and pairs so well with their fresh sides like rice, beans, and tortillas. Their bowls and salads are also great options when I want something lighter but still full of flavor.
- MPMiguel PortilloJul 24, 20254.0Service was great very professional and efficient. One thing I ordered churros and just got fried plain bread….. it happens.
- YAYadira AguilarOct 28, 20205.0Good customer service
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Aliso Viejo?
El Pollo Loco in Aliso Viejo is open Monday to Friday from 9:30 AM to 10:00 PM, and on Saturday and Sunday from 10:00 AM to 9:30 PM.
Is El Pollo Loco in Aliso Viejo open on Sundays?
Yes, El Pollo Loco is open on Sundays from 10:00 AM to 9:30 PM.
Does El Pollo Loco offer delivery service?
Yes, El Pollo Loco in Aliso Viejo offers delivery service for customer convenience.
Can I order El Pollo Loco food through their app?
Yes, you can order through the El Pollo Loco app available on the App Store or use their online menu link.
What payment options are accepted at El Pollo Loco in Aliso Viejo?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have Wi-Fi available at the restaurant?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Where is El Pollo Loco located in Aliso Viejo?
El Pollo Loco is located at 22902 Pacific Park Dr, Aliso Viejo, CA 92656, USA.
What nearby gas stations can I find near El Pollo Loco?
Nearby gas stations include two Chevron locations and All Hands Carwash, which also offers car wash and auto detailing services.
Are there other dining options close to El Pollo Loco?
Yes, nearby dining options include Las Brisas Laguna Beach (a Mexican restaurant and beach location), Sushi Kizuna (sushi restaurant), Cafe Eightyone (Mexican restaurant and cafe), Classic Creamery, and Porky's Pizza.
What nearby services might be useful when visiting El Pollo Loco?
Nearby services include Aliso Viejo Pet Clinic for pet care, Bee Shine Nail Bar and Pink Nail Bar for beauty treatments, and TechFix Cell Phone Repair for phone services.