Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Alhambra,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
1,345 reviews
5 stars
530
4 stars
265
3 stars
152
2 stars
100
1 star
298
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect or incomplete orders, including missing items and wrong food.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of assistance, and unprofessional behavior.
Food Quality
Customers frequently mentioned inconsistent food quality, including overcooked or stale items, and small portion sizes.
Cleanliness
Several reviews pointed out cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Kiosk Ordering
The shift to kiosk ordering was met with frustration, as many customers found it confusing and impersonal.
- LMLilian Mash5 days ago5.0Super nice people just double check your order is correct before leaving
- JRJasmine Del RealJan 5, 20261.0I originally found a hair on my food and upon examining the food farther to take a picture. I see a DEAD BUG in my bowl. I’m so disgusted. My kids already ate their meal and now I’m worried if they consumed anything. do not come to this place.
- ATAngela ToDec 29, 20253.0Be careful when you order on the app for pickup. Sometimes they short change you on stuff. Was suppose to get 12 tortilla wraps and ended up with only 6. Always check the order before you leave. One time I caught them forgetting my salad dressing or they give you less sauce if you aren’t there to ask for it.
- JBJohn Wayne BeboutDec 29, 20253.0I ordered a two-piece combo beans and rice flour tortillas haven't been here a long time didn't realize that everything is ordered by computer not only that after I got my food the flour tortilla was hard as a rock on the edges didn't want to make a big fuss about it when I asked the person on top and a mask over his face couldn't understand where he was saying had to ask him like three or four times and finally he said it's an extra charge nice to have no problem with that I didn't bring up the tortillas hard as a rock though for you guys at your establishment keep an eye on your tortillas something this long to be something huge.
- MTMax F TenniesDec 22, 20252.0I used to love Pollo loco and used to go all the time. Now the pieces of chicken are so small and scrawny with barely any meat on them. It's good if you like little bird bones. Way too expensive for what you get now. Drive-thru service was good.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Alhambra?
El Pollo Loco is open daily from 10:00 AM to 11:00 PM, except on Sundays when it opens at 10:30 AM and closes at 10:30 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customers who prefer to enjoy their meals at home.
What types of payments are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards for payment.
Where is El Pollo Loco located?
El Pollo Loco is located at 2528 W Commonwealth Ave, Alhambra, CA 91803, USA.
What is special about the food at El Pollo Loco?
El Pollo Loco serves fresh, authentic Mexican food, starting with whole chickens marinated in a special recipe and fire-grilled on open-flame grills.
Can I order food from El Pollo Loco using a mobile app?
Yes, you can order from El Pollo Loco using their official app, available on the Apple App Store under the name 'El Pollo Loco'.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco for your special events.
What nearby restaurants can I visit near El Pollo Loco?
Near El Pollo Loco, you can find Taco Bell, Pizza Hut Express, Carl's Jr., and Gold Hibachi Buffet for various dining options.
Are there shopping centers close to El Pollo Loco?
Yes, Fremont Plaza shopping center is nearby, providing a convenient place to shop before or after your meal at El Pollo Loco.
Where can I find banking or ATM services near El Pollo Loco?
Nearby banking options include Bank of America ATM, U.S. Bank, US Bank, and Coinstar for various financial needs.