El Pollo Loco

Reviews

• VV

  Vikki Vinyl

  Nov 3, 2025
  1.0
  What does it take now a days to perform at an all time low level of customers service? Takes nothing, no skills, no experience, no knowledge. This is what you can expect here at the Alhambra drive thru. A recent experience with a Female worker, talking back with a bad attitude. Pollo Loco should relocate her away from customer engagement.
• CM

  charles Moore

  Nov 3, 2025
  5.0
  Wierd voice at the intercom bad for business
• DR

  Downey Romero

  Oct 18, 2025
  1.0
  Order #8521, "To Go - Kiosk" #8821010. Very disappointed in the quality of food order and customer service was disappointing. Jasmine addressed my Mother in a stressed and irritated tone. Our church's was soggy and oily. When I requested a new order the young lady rolled her eyes and asked, "So, do you want your money back or a new order?". I asked for a new order and again rolled her eyes and went to get a new order. Then when asked if I was able to use the restroom I was told if it's locked then its busy and had to wait. 15 mins or 20 mins later the door was still locked. When my Mother and another customer asked if she could the restroom she stated, "I just told you if it's busy, then you have to wait." After like another 5-10 mins later a young gentleman came out. An employee of Pollo Loco came out laughing. Time 5:15pm. Then he proceeded to work the drive through window. I don't think he washed his hands. When I looked at the sink it was dry. Like, not previously used. Unlike the toilet that had urine on the seat and feces all inside the toilet bowl. Then toilet had wads and wads of used toilet paper. The young man DIDN'T even flush. We regret visiting this place. The food was rushed, soggy, oily, and not throughly cooked. I thought timers were used during the cooking process. I understand this isn't a passion or dream job for most people, but please don't take it out on us. We just came to get a meal. 2 salads with water and soda. We paid was asked, and garbage was served. From service to food this was a let down. Don't spend your hard earn money here at this Pollo Loco Store #5917. Apparently, the staff/employees are doing this job as a hobby or just a paycheck while another "better" or "easier" job comes available. One last thing, please inform the employees the guest can hear them make fun of the customer. Especially, when they speak loudly and laugh. All around a bad experience. Corporate or the franchise owner should maybe take a look at this location and review cooking standards, and Health & Safety issues.
• LO

  Luis Orrego

  Oct 11, 2025
  1.0
  Este día fui a pollo loco en esta locación hice el pago por el sistema q tiene ahora es hacerlo uno mismo y pagué con tarjeta de débito pero la q quina donde se hace el pedido no procesó mi pedido pero si hizo el cobro en mi aplicación de banco por lo cual solicité ayuda a lo q llamaron a la manager de nombre Guadalupe l expliqué lo sucedido a lo q me dijo q tenía q ordenar nuevamente y volver hacer mi pago cuando yo le estaba mostrando la app y en mi cel donde estaba estaba el cobro procesado pero ella dijo q tenía q pagar nuevamente con una actitud muy altanera nada de profesional cuando le dije q por q tenía q pagar dos veces si el problema era la máquina donde hago mi pedido quizo hacerlo en una máquina desde adentro y q volviera hacer mi pago y le dije q no q saliera y q lo hiciéramos en la máquina q iba a pagar 2 veces pero q viera q la máquina era el problema por lo q me dijo q no y q no me podía ayudar dándose vuelta y me dejó hablando solo q lastima q personas con un poquito de poder se sientan tan elevadas y dar un servicio de lo peor donde no dan ganas de regresar a comprar no recomiendo este lugar para comprar comida aparte de perder tu dinero una atención de lo peor deja mucho q desear totalmente decepcionante la pero experiencia q he tenido perdí mi dinero mi comida y mi tiempo
• DN

  Dianna Neace

  Oct 6, 2025
  3.0
  The service was great. I ordered double chicken avocado bowl. Chicken avocado salad. The avocado bowl had bad avocados in it. The salad had burnt chicken in it. The price was a little high. To buy dinner. I didn't go inside. Drive thru was quick. It was clean. It was good except for the food. I probably won't go back to this one. They must have a new cook. This is the second time I had burnt chicken in my salad. The portion were big enough.

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