I had a very disappointing experience at La Penca Azul. I was seated at my own table and was not part of a larger party nearby. I did not order with them and was not sitting with them. However, my charges were placed on their tab without my consent.
I repeatedly asked the waitress to remove my charges from that party’s bill because I was dining separately. She never once asked if I was with that group. Instead of correcting the mistake professionally, she refused and began dismissing my concerns, saying, “It’s only a few dollars,” which was very insulting. The issue was not the amount. It was the principle and the fact that gratuity was being added incorrectly.
Eventually, she split the bill but only separated my food items and still charged gratuity. At that point, I did not want to continue going back and forth. I had a 1-year-old with me who was crying, and I was ready to leave.
Service overall was poor. The waitress brought my food but never returned to check on me. I was not offered a booster seat for my child . I had to ask for one myself. The entire experience felt dismissive and unprofessional, and having two children.
I expect better service and accountability when dining out. Unfortunately, this experience was unacceptable.
We ordered catering for a large group of 140 people. We order street taco trays and all the accompaniments. Everything was fresh and so delicious! All trays were ready for our pick up time. Everyone was very professional. Thank you! We will be back!
La verdad la comida se ve muy buena pero uno lleva al lugar y lo tratan bn fue no saben ni hablar traten bn al cliente por ellos tienen trabajo y sepan hablar si pregunta q comidas hay hablen con desencia por eso le pagan para atender a la gente bn gracias
BB
Beasteastbay
Feb 16, 2026
La Penca Azul has the best Mexican food In Alameda. I come here to eat with my family and friends and I enjoy my dinner every time. I usually order the street tacos, or tamale dinner. Good flavor In the steak tacos very authentic and the Tamale plate has a very good green sauce on it, love the beans and rice too. I would say maybe work on the service, no utensils one time and are waitress was not checking In on us and took a while to get are bill. Good food, give them a try!
JG
João Gilberto
Feb 9, 2026
A friend invited me to eat there; she said she had smelled the food from there and that it was wonderful. The first time I went, the food really was wonderful, especially the cactus salad. The second time wasn't as pleasant; I ordered the same food as the first time, and the tilapia was soaked in oil, and the beans didn't taste very appetizing. But even so, it's worth a visit for anyone who just wants to have a drink; there's a bar in the back with TVs showing sports.