Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Agoura Hills,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
997 reviews
5 stars
523
4 stars
241
3 stars
103
2 stars
44
1 star
86
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food for being delicious and fresh, there were consistent complaints about portion sizes, food preparation issues, and occasional dry or burnt chicken.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders, particularly at the drive-thru and kiosks.
Cleanliness
The restaurant was often noted for being clean, but some customers expressed concerns about unsanitary practices, such as the use of plastic bags for food.
Staff Performance
Feedback on staff performance was mixed; while some employees received high praise for their friendliness and efficiency, others were described as unprofessional and inattentive.
Value for Money
Customers generally felt that the food was reasonably priced, but some expressed dissatisfaction with recent price increases and inconsistencies in food quality.
- MKMax KNov 5, 20255.0On November 4th around 7:00 PM, I stopped by the El Pollo Loco in Agoura Hills to pick up some grilled chicken. I usually go through the drive-thru since I order family meals to take home, but this time I decided to go inside and I’m glad I did! It gave me the opportunity to meet some of the best employees any business could hope to have. Right away, I noticed a young lady named Audrey at the front counter. She was moving quickly and efficiently, helping both in-store and online customers with a great attitude. Even though she was busy, she took a moment to acknowledge me with a friendly “I’ll be right with you,” which made a great first impression. When it was my turn, she kindly guided me through placing my order on the large self-order screen and made sure everything was correct. While waiting, I observed how well the entire team worked together. Everyone was focused, fast, and clearly took pride in what they were doing. Because I had a small customization to my order, the Grill Chef personally came to the counter to double-check it, ensuring everything was just right. That level of attention and teamwork really stood out to me. I wanted to take a moment to recognize this outstanding crew and their excellent service. I hope this message reaches the El Pollo Loco leadership team and CEO, because this location truly represents your brand at its best. Great job, Agoura Hills team! Sincerely, Max
- MLMaweea LopezOct 23, 20255.0Their food is always perfectly seasoned and fresh. The service is stellar and the restaurant is always clean! Try their new bowls and their new drinks!!! This is definitely my go to place for lunch.
- EPEdgar PerezOct 13, 20251.0This place is so understaffed.. avoid it at all cost.. employee just ignore u .. it takes more than 10 mins just to get ur order.. everyone is rude.. definitely a place to avoid
- EDElijah DittersdorfOct 1, 20251.0Soggy brown lettuce, no pollo, barely any rice or beans and they didn't seem to care. Maybe it was a bad day here, but should have hit McDonalds instead!
- 333 3Sep 5, 20252.0Employees are absolutely clueless and management if appalling. Trying to order something at the kiosks takes a minimum of 20 minutes and they are never correct and don’t read coupon QR codes. Then the manager makes you feel like you are a fool and doing it all wrong until she tries and has the same problems!! It’s just not worth the time and effort to go to Pollo Loco any more. It’s a shame because the food is not bad. It’s just the ordering kiosks and the management that is terrible. I’ve been a very long time customer but today was the final straw. No more. Burger King, Taco Bell, and McDonalds and Jack in the Box are all right next to it so go elsewhere. What a shame, this management has driven this place into the ground.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Agoura Hills?
El Pollo Loco in Agoura Hills is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 10:00 AM to 9:00 PM on Sunday.
Can I order delivery from El Pollo Loco in Agoura Hills?
Yes, El Pollo Loco in Agoura Hills offers delivery services.
Does El Pollo Loco in Agoura Hills offer catering services?
Yes, catering services are available at El Pollo Loco in Agoura Hills.
What types of payment are accepted at El Pollo Loco in Agoura Hills?
El Pollo Loco accepts American Express, Check, Discover, and Visa cards for payment.
Is there a drive-thru option at the El Pollo Loco location in Agoura Hills?
Yes, this location has a drive-thru service available.
Does El Pollo Loco in Agoura Hills offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at El Pollo Loco in Agoura Hills.
Where is El Pollo Loco located in Agoura Hills?
El Pollo Loco is located at 5050 Kanan Rd, Agoura Hills, CA 91301, United States.
What nearby places can I visit around El Pollo Loco in Agoura Hills?
Nearby places include Zuma Beach for surfing and outdoor activities, Party House Liquor for beverages, and Chevron gas station for fueling and convenience needs.
How can nearby gas stations like Chevron and Speedway be useful when visiting El Pollo Loco?
If you're driving to El Pollo Loco, you can fuel up or grab convenience items at nearby gas stations like Chevron and Speedway located close to the restaurant.
Are there other dining options close to El Pollo Loco in Agoura Hills?
Yes, there are several nearby dining options such as Burger King, Jack in the Box, IHOP Agoura Hills, and Islands Restaurant Agoura Hills, offering a variety of fast food and American cuisine.