SA
Shelly Ashmore
Aug 22, 2026
I don't know what's going on with the Dairy Queen in Sundre. They used to be really good. Last time we got burgers, fries, and gravy to go, there was hardly any gravy, everything was cold, the fries weren't cooked all the way through, and the burger was not that great. Then we went there for a strawberry sundae. When we got our sundae, there was just a little drizzle of strawberries on one side. So when I went back a couple of days later, I asked them, "This is how they used to make it back in the day when we were younger: you put strawberries at the bottom, then some ice cream, and then the strawberry and sauce on top." Now that's a strawberry sundae. Lol. A few times we have gotten their Blizzards, and I tell you, they have gone downhill. My strawberry cheesecake had just a little bit of cheesecake and strawberry on top, and the rest was ice cream at the bottom. My husband got a Reese's Blizzard, and it was the same thing. Today, August 22nd, he went to get some Blizzards. Mine had no strawberries and hardly any cheesecake, and it was the same for my husband with his Reese's. I don't know, are they cutting back? Are they hiring people and not training them on how to make them?
Oh yeah, and I don't know why they put those lids on instead of the dome cups. Is it so you get less?
When they first opened up, and months after, I was very impressed with the quality of the food; now, not so much.
AH
Andrea Haire
Aug 5, 2026
I went in to buy something from the freezer and was not greeted, nor acknowledged whatsoever. It would have taken 30 seconds to just ring me through and I was ignored for an entire five minutes. I made eye contact with several employees and was still ignored. Just before I was going to speak up, someone came over and rang me through. No apology, no interaction really at all. I honestly could have probably just walked out with my item and no one would have noticed, that is how bad the customer service was.
GS
Gursevak Singh
Aug 3, 2026
I had a great experience at Dairy Queen! The staff was friendly, welcoming, and provided excellent service. My order was fresh, tasty, and prepared quickly. The restaurant was clean, and the overall atmosphere was pleasant. I’ll definitely be back and would recommend this location to anyone looking for great food and service.
Abysmal… every order we had was wrong when we try to fix it the staff was laughing at us… don’t go here!
MS
Mark & Jackie (MagnetSigns Sylvan)
Jul 14, 2026
Great experience at this DQ. Yesterday in drive thru I was grabbing my wife’s sundae from the manager and it slipped. Lid kinda fell off and made a mess. It was my fault and I admitted it, I was prepared to eat it as is. Manager said, No, it’s no one’s fault and immediately called out for a new chocolate sundae to be made. He reminded me that we all make mistakes and it doesn’t matter! No big deal. He didn’t even think for a second, just made another one.
Smart man, thanks for reminding me how awesome life is.