LC
Lola Charbonneau
2 days ago
damn… i don’t know how to feel. i was very excited to bite into my hard shell taco… it was stale (also very small). then i look to the crunchwrap - decent, but somehow lacking crunch. fries though, bomb. apart from the food, the service was not very good. i honestly felt judged while ordering, and the other person in our party didn’t even get to order, as nobody was willing to take her order. the customer service was just not it. i will prob come back tho icel
The service here was 10/10, specifically from Hasan. He’s so kind and asked all the right questions about our orders in order for us to have the real Taco Bell experience. I love this location because of Hasan. Thank you!!
When we were taking our order, Our server was so sweet and helpful. He was so hardworking and gave us exactly what we wanted very fast. He was efficient, friendly, kind and helpful. His name was Hasan, He always had a smile on his face while taking our order and made conversation, genuinely best guy i’ve ever met! 🥹🥹
Disappointing Experience at Taco Bell
I had one of my worst experiences at Taco Bell last night. At round 8:00pm
It was Taco Tuesday, and although they have a drive-thru, I decided to go inside to place my order. There were only two tables occupied, so the restaurant was not particularly busy.
An older gentleman, who I believe was Filipino, took my order. I didn’t catch his name, but he was initially polite and asked how he could help me.
I told him I wanted to order a total of 14 tacos. His response was to roll his eyes and tell me that I could only order a maximum of 10 tacos.
I didn’t want to argue, so I ordered 10 tacos myself and had my wife place a separate order for the other 4.
My concern is more about the principle of the situation. I was not aware of any 10-taco limit, especially on Taco Tuesday when the tacos are being promoted as a special. If there is in fact a limit, it should be clearly communicated to customers.
I think the store manager should take the opportunity to clarify the promotion and ordering policies with the staff and make sure everyone is giving customers consistent and accurate information.
Hopefully this location can improve, because experiences like this can easily turn customers away. I’m sharing this so others are aware and, hopefully, so the store can address the issue going forward.
The employees are very patient with you and always ensure that you get the food that you are ordering. The food portions are not the best, but the food is good. I have never had any problems with this place, the restaurant is also very clean and there is a lot of space to enjoy your meal.