Save-On-Foods

Reviews

• AF

  Angela Fok

  1 day ago
  1.0
  I'm so upset that they didn't give me my discount for the pastry that listed 4 for $15... When I check out. Be careful, watch for it
• AB

  August Beaupre

  4 days ago
  1.0
  Go a few blocks to Safeway, almost everything is priced 20-60% higher here. It’s honestly not a bad store outside of that pricing, but the pricing is genuinely criminal. Don’t support them and they’ll have to lower costs.
• LW

  Liora Willow

  Sep 5, 2026
  4.0
  Some of the prices are great , most are average. Not willing to cut meat into smaller packages
• TS

  Think Successfully

  Aug 29, 2026
  1.0
  I love this place but can’t stand one employee who made me delete my 5 star review just so that I can put a one star review. This employee‘s name is Chasta. Working the self checkouts. Maybe in a bad mood. Maybe having a bad day. But just remember not to take that out on customers who have the right to ask you for assistance. I understand if a customer is being a prick then I would say absolutely give them the same attitude. But when you have a polite customer asking you politely for some assistance, and you roll your eyes at them and give them attitude, then you deserve this review.
• MW

  M.J. Wilson

  Aug 7, 2026
  1.0
  My wife and I, in our early 60s, semi-retired, she still works in downtown Edmonton. My wife MG has a huge heart, buys lunch ingredients, snacks, treats for the office, shares with younger co-workers as they can’t afford much. We don’t deal with downtown Save-On, but my wife recently decided to place a small (under $75) order there to pick up on her way to work, placed 2 days ahead for set pick-up time 7-8am. That morning before leaving, MG called to check if order was ready. Store manager Scott checked online orders, said hers was ready but had to be rung up, so come in 15 minutes. My wife is polite to a fault, "please" and "thank-you, sir" galore. She thanked Scott for his time and left for the store. Later, I received a call from my wife, crying at work. She had been bullied at Save On. MG arrived 25 mins after speaking with manager Scott. She's not imposing, just over 5 feet tall, walks with a limp, had her fabric Save On grocery cart for support. It was pouring rain, so MG went into the store by Customer Service, phoned the number as instructed to let them know she was there. No staff at Customer Service, the store wasn’t busy that early, a nearby cashier said she would get to her but was working alone, had one customer. My wife said it wasn’t an issue as she was calling for her online order, so that’s okay. The online order person “Rhonda C” answered the phone and snapped that the order wasn’t ready, she was still picking it. My wife said that was fine, was standing at C-Service. 5 mins later, Rhonda arrived, bluntly scolded my wife for coming too early to pick up her order (7:25am). MG said she called 25 mins ago, spoke to Scott who said her order was ready, just had to be rung in. Rhonda snapped that Scott doesn’t know what he’s talking about. Customer doesn't need to hear that--they aren't the Complaints Department. NO Substitutions were requested with her small order, but the store email showed a sale item had been replaced with a different full price item. My wife asked them to keep it, not what she ordered. Rhonda argued. Isn’t it a customer’s right--to refuse an item esp when it hadn’t been ordered? My wife made it easy for them with No Sub's. Rhonda spoke to the cashier to show her the flyer from an iphone. Not necessary, as my wife had asked the store to keep it, but Rhonda was aggressively insisting. As the cashier showed her phone, my wife helpfully said the sale item was on Page 1. Rhonda looked up at my wife and snapped at her, “I’m looking at the flyer to find the item, OKAY?!” What ignorant nonsense to snap at a customer! Of course my wife knew Rhonda was looking at a flyer, she was simply helping. It was obvious Rhonda was looking for any chance to bully a customer. My wife is too polite. Me, not much, but people like that are quicker to mistreat my wife, not me. It wasn’t Save On Foods staff who “wanted to go the extra mile” for customers. My wife went the extra mile, and was bullied. Rhonda barked at my wife that she would get the non-sale item for free, “Is that good enough for you?!” My wife hadn’t been arguing. Rhonda threw the item into my wife’s bag, turned her back, walked away with, “thanks a lot have a nice day,” in a “kiss my a**” tone. Something my wife is too polite to say. I’m not. I retired after selling my business and if any of my staff popped off at a customer like that, they'd be out of a job. I’m not a Pollyanna who says the customer is always right, because they sure aren’t, but save the attitude for those who mistreat your employees and try to cheat you. If some Grossbürger of a princess thinks it’s an imposition to get her keester in gear to ring up an already picked small order in under 25 minutes when the store isn’t busy that early, and feels entitled to bully a customer, then she should expect the same consequences as the guys--the unemployment line! My wife never saw her picking the order while waiting. Customers shouldn’t have to steel themselves for staff abuse prior to entering this store; aren’t grocery prices abuse enough?

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