The crew were all pleasant and always serve with smile and enthusiasm.
Of course the food is great!
JH
josh hyland
6 days ago
1.0
Apparently this is $53 worth of food and then we are thieves I guess and they have us on camera to get us permanently banned. I recommend you don’t come here
MS
Mr. Sanns
Sep 26, 2026
1.0
Looking at ALL the bad reviews for this location, I can see exactly why they keep piling up. This place is awful.
I waited over 20 minutes for my order while a line of customers also stood at the front waiting. The food was already made and sitting there, but nobody bothered bringing it to the counter. One employee finally came up and spent over five minutes making a drink while completely ignoring everyone waiting. Hello! The finished orders were right beside her...
This is a BASIC part of the job. The food is made, the customer is standing there, and you hand them their order. How is that difficult?
And because they couldn't be bothered to do that, I paid for food that sat there getting cold for no reason. I finally received it cold after waiting over 20 minutes.
When the employee finally brought me the order, she simply handed it to me and walked away without saying a word or even looking at me. That's when I said, "Your service is awful." No apology, no explanation, nothing. She acted like I wasn't even there.
HOW RUDE.
With this many bad reviews, you'd think management would realize there is a serious problem here. When your staff can't even manage the basic job of handing completed orders to customers, there's a problem.
Waste of time. Waste of money. Crap experience.
EB
EM Financial Home Builder
Sep 23, 2026
5.0
Great food and great service! Staff at KFC is super friendly, food came fast and tasted excellent. Clean place, good atmosphere.
CL
C Lo
Sep 5, 2026
1.0
I went to the drive-thru this evening at around 6:15 and their speaker was broken (you’d think that would be a priority to get fixed). They took my order at the window - one of the items I asked for was a two piece meal with white meat, I paid for it and was told after a couple of minutes that they only had dark meat and it would take 30 minutes for white meat to be available (poor planning considering I was there at what I’d guess would be supper time and on a Friday evening) and they asked if all dark meat would be okay (not sure why they’d even ask that since I specifically requested and paid for all white meat), I said no and asked for a refund. It took more than 10 minutes to issue the refund since the two staff decided to get a couple of Skip orders ready before taking the 30 seconds that it took to issue the debit refund.
Poor prep for what they should have known would be a busy time of day on a Friday of a long weekend. I don’t often crave KFC and this incident has definitely put me off of wanting it any time soon.
What are the dine-in hours at KFC located at 10021 - 178 Street NW, Edmonton?
The dine-in service at KFC is available daily from 9:00 AM to 10:00 PM.
Is the drive-through at this KFC open 24 hours?
Yes, the drive-through is open 24/7, every day of the week.
When can I pick up my order from KFC?
Pickup service is available daily from 9:00 AM to 10:00 PM.
What are the takeout hours for this KFC location?
Takeout orders are accepted 24 hours a day, seven days a week.
What is the address and phone number of this KFC?
KFC is located at 10021 - 178 Street NW, Edmonton, AB T5S 1T2, Canada. The phone number is +1 780-448-3854.
Where can I find more information or place an order online for KFC at this location?
You can visit their website at https://www.kfc.ca/restaurants/10021-178th-street/T5S%201T2 for more details and online ordering.
Are there other fast food restaurants nearby where I have dining options besides KFC?
Yes, nearby you will find McDonald's Canada, Pizza Hut, Noodle Street Edmonton, and Grill City offering various fast food choices.
Which hotels are located near this KFC for visitors who may want dining options close by?
Nearby hotels include Executive Royal Hotel West Edmonton, Royal Hotel West Edmonton, Sandman Hotel Group, Sandman Hotel Edmonton West, Comfort Inn West, and Wyndham Hotels & Resorts.
Are there other dining establishments near KFC suitable for different meal preferences?
Yes, nearby options include Chop Steakhouse & Bar for steak and bar fare, Taste Of Persia Restaurant for Middle Eastern cuisine, Denny's Restaurant for breakfast and brunch, and Rice Paper Vietnamese Fine Cuisine for Asian dishes.
What categories of food does this KFC restaurant specialize in?
This KFC location is a fast food restaurant specializing in chicken meals and offers halal options.
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