The worst dining experience I've ever had. We had a reservation for a table of 8 to celebrate a graduation. The restaurant was fairly busy and it took 25 minutes to get our first drink after having to get up and ask for service 2 separate times. Not one staff member even acknowledged us once when they walked past our table numerous times. We were told they were understaffed and busier than expected. Fair enough, but no acknowledgement even?? We ordered 4 orders of wings to start and they took an hour and looked like they were slopped on the plate and were not appetizing. We noticed multiple other tables, that came in after us, getting their meals before we even got our appetizers. When our meals actually arrived, after almost 2 hours, and in stages, 10 or more minutes between them, most of them were inedible. I couldn't even cut into my steak, let alone chew it. The brisket was burnt to a crisp, completely black and hard as a rock. Some of the meals were very cold. One of the medium well steaks ordered was very rare and bloody. Our server was very apologetic and did comp some of the food because we couldn't even eat it. She was very stressed, but still took ages to refill drinks and clear our table even when we were one of maybe 3 tables left in there. This is clearly a management issue, where were they? Why so few staff on a well known high school graduation night? The night was ruined. The food was terrible, the drinks took forever and the service was still slow and inattentive, even when it wasn't busy anymore. We were there for almost 3 hours and not because we wanted to be. Major revenue opportunity lost for them. We'll never be back.
July 3rd- 6:50-9:20pm
This was my 2nd time dining here. The food was great, but the service was incredibly slow. Even though only a few tables were occupied, it took over two hours from start to finish. There didn’t seem to be any sense of urgency from the staff to serve customers efficiently.
During my first visit, I ordered a tall non-alcoholic drink but couldn’t finish it. I asked for a takeout cup, but I was told they didn’t have any. On this second visit, the server was kind enough to find a way for me to take my drink to go, which I appreciated.
Unfortunately, the extremely slow service really affected the overall experience. I hope management looks into this, because the food is worth coming back for. I’ll give it one more try and hope to see an improvement on my 3rd visit.
As BBQ rib lovers from Big Sky in Okotoks, we were excited to try this place because they offer similar dishes. Sadly, while the food was good, the service was the complete opposite.. very slow and disappointing.
Very painful service waiter only came by a few times and forgot items. Had to ask for silverware for the meal and napkins! When asked about the poor service was told it was busy.
Late review from weeks ago. Another good meal from these guys. I was helped by the table guy and last time, I dined in the bar. Both gentleman are nice to talk with as I make my decision on the menu. So far, all the food I ordered with them is very good! They also frequently check up on me and casually talk to me with everyday stuff that’s very comforting. Good food, great staff and they even offer to not close up the store after closing hours but told them I came in late so I’ll be quick lol. Looking forward to my next visit
JM
James Matthews
Jun 21, 2026
It's an ok experience. Feels like a chilis or something like that. The barbeque is good, though it's not proper barbecue really, if you know what I mean by that. But it's tender and good. I got way too much food. We did like the donuts. The kid like the cotton candy drink.