Save-On-Foods

Reviews

• SM

  Scott Mcinnis

  Jun 9, 2026
  1.0
  I recently purchased ahi tuna from Save-On-Foods and, before the expiry date, I noticed that it had a strong off-putting smell and was clearly spoiled. At the time, I was unable to locate my receipt, and since the receipt states that the original receipt is required for a return, I believed I had no way to return the product. After finally finding my receipt, I returned to the store within the 14-day satisfaction guarantee period. However, because the product had passed its expiry date by then, the store refused to provide a refund. I also contacted customer service, only to have another store manager call me and repeat the same response. I don't believe I should be out the cost of the product due to a quality issue that was not my fault. I asked if an exception could be made, especially since I was later informed that my purchase could have been looked up using my Save-On-Foods rewards number. If that is the case, the receipt should not state that the original receipt is required for returns. This experience has been extremely disappointing. With a No Frills in the same plaza and Chalo FreshCo just a block from my home, I will be reconsidering where I do my grocery shopping in the future.
• PP

  Pallavi

  Jun 2, 2026
  1.0
  I would like to provide feedback about an interaction at your store today. My husband and I were checking out our groceries when the cashier (Jeanne) asked whether we were members. My husband said yes and was trying to open the app, but it was loading slowly because of the network connection. The cashier then asked for the phone number associated with the account. My husband initially provided the wrong number and immediately corrected himself. At that point, the cashier visibly rolled her eyes and shook/nodded her head in a way that felt dismissive and disrespectful. We understand that mistakes happen and that staff can be busy, but this reaction made us feel uncomfortable and unwelcome. I wanted to share this feedback because we have generally had positive experiences at your store and hope customer interactions can remain respectful and professional.
• XB

  Xander B

  May 26, 2026
  5.0
  Shelia at the pharmacy is always amazing. Always extremely helpful and very knowledgeable about the questions I ask. I’m always happy when I get to be helped by her.
• RG

  rickey grant

  May 19, 2026
  1.0
  This store price gouges. 4.00 - 5.00 per item higher then competators. Do better
• TC

  T C

  May 12, 2026
  4.0
  Didn't find what I was looking for but the staff was friendly

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