Mucho Burrito Fresh Mexican Grill

Reviews

• KK

  Keira

  1 day ago
  4.0
  Good
• RJ

  ross janzen

  Sep 25, 2026
  5.0
  Take out , great quick serivce., good produce, tasty food.
• BC

  Bryden Cruz

  Sep 16, 2026
  5.0
  Lady at the front was really nice and chill and friendly. She need a raise frl
• CI

  Carmichael Industries

  Sep 9, 2026
  1.0
  This place has usually been great, but today I waited for 6 minutes while the staff member was taking a personal phone call in the back. No worries, things come up! When they came up to take my order however, they refused to make my order (an order this location has made numerous times - a Cali crunch burrito with different ingredients). Apparently, they cannot put fries in any other burrito. I offered to pay full price for fries and full price for any burrito - she flat out refused any flexibility for modifying the Cali crunch burrito. I then chose to leave rather than debate this staff member, and this person then smugly identified themselves as the manager.
• SM

  Shamiza Mohamed

  Aug 18, 2026
  1.0
  I visited Mucho Burrito Shawnessy today after quite some time and was genuinely looking forward to having a good meal. Unfortunately, the experience was very disappointing. When I first walked in, I noticed the employee working at the till rolling her eyes. When it was my turn to order, I ordered a burrito, and while she was preparing the wrap, I mentioned that I would also like a quesadilla. My intention was simply to let her know my full order ahead of time so everything could be prepared together. Instead, she rolled her eyes again, which I found to be extremely rude and unwelcoming. I understand that she was working alone and that the restaurant was busy, and I can appreciate that being in that situation can be stressful. However, that does not excuse making customers feel uncomfortable or as though their orders are an inconvenience. While I was paying, another customer walked in and I witnessed the same eye-rolling behaviour toward them as well. Unfortunately, the food itself was also disappointing. My burrito was cold, as it clearly had not been left on the grill long enough. Considering I spent nearly $40 on my meal, I expected both decent customer service and food that was properly prepared. I left feeling disappointed and uncomfortable rather than satisfied. I understand that everyone can have a difficult day, but as a paying customer, I don’t think it’s unreasonable to expect to be treated with basic courtesy and to receive a properly prepared meal. Unfortunately, based on this experience, I will not be returning to this location.

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