Dairy Queen Grill & Chill

Reviews

• SD

  Seamus Dolan

  2 days ago
  1.0
  I rarely leave one-star reviews, but this time I feel I really have to. I moved to the Bowness/Montgomery area only about three weeks ago, and I’ve visited this location just three times. Unfortunately, every single visit has ended the same way: an extremely long wait, followed by being given the wrong burger. The first time, I brushed it off. Mistakes happen. I came back and gave the benefit of the doubt. The second time, I thought, “Okay, this is strange.” But by the third time, it stopped feeling like an isolated mistake and started feeling like a serious issue with quality control and management. The most recent visit was especially frustrating. I was given the wrong burger, corrected the mistake in-store, and clearly explained which burger I had actually ordered. They supposedly fixed it. I went home, opened the bag... and it was still the wrong burger. At that point, it becomes difficult to ignore. Three separate visits. Three wrong orders. That suggests a recurring problem that needs attention. I’m not writing this to embarrass anyone or condemn individual staff members. I’m writing this because there appears to be a larger structural issue happening here, whether that’s communication, leadership, training, or quality control. Something is clearly not working. I sincerely hope the owners take this feedback seriously, because I’d actually be happy to remove or revise this review if meaningful improvements are made. But three identical experiences in a row leave me feeling that customers should be aware, and management should know there is a problem that needs to be corrected.
• RM

  Russ M

  May 13, 2026
  2.0
  I often buy Blizzards at DQ but I don't usually get them at the Dalhousie DQ. It was the worst Blizzard that I have had. It lacked the right amount of smarties and I couldn't even taste the chocolate sauce. What makes it even worse is they charge $9.95 for the large Blizzard which is more then a number of the DQ's in the NW. I won't be back and I should have returned the product.
• TB

  Theodor Burgmann

  Mar 19, 2026
  1.0
  Terrible service
• HP

  H P

  Feb 12, 2026
  2.0
  All dei hires
• HH

  Helen H

  Jan 23, 2026
  5.0
  I dont think Ive ever left a review at a fast food place but this Dairy Queen really stands out. Pleasantly surprised at the hospitality of the staff and we were even served at our table by the young man who took our order. They were generous with the amount of sauce on our burgers too, which can be hit or miss depending on the location, and fries tasted fresh. The space is also very clean and well-maintained. I love Dairy Queen but since they’re independently owned quality can vary drastically which sucks if you ever find yourself at a bad location. I just counted and at the risk of sounding big backed, this is the 8th Dairy Queen ive been to in Calgary and this is the best in quality of food, sweets, and service!

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