Welcome to CRAFT Shepard Flats, opening August 2026 in South Trail Crossing. Whether you're meeting friends for happy hour, grabbing lunch, enjoying weekend brunch, celebrating something special, or just stopping by after work for drinks, we've got a table waiting. With plenty of space, rooftop patio, and 60 beers on tap, we're excited to be part of the McKenzie Towne community and be your new neighbourhood spot.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.