Chipotle Mexican Grill

Reviews

• ID

  Irvin Dimen

  4 days ago
  5.0
  First time eating at Chipotle, and I had a great experience! As a first-timer, I really appreciated how accommodating and helpful the staff were. I wasn’t quite sure how to get the full Chipotle experience, but the manager kindly recommended what to include in my bowl so that all the ingredients and flavors would complement one another. It made my first visit even more enjoyable. Great customer service!
• AP

  Allison P-L

  5 days ago
  4.0
  I grabbed takeout and brought it home. I ordered a salad and they forgot the lettuce!! AND the sour cream was so rancid I thought I was gonna throw up! I called the store and the manager Stanley was AMAZING at fixing the mix up. Not only did he discuss the issue with the employee that forgot the lettuce IN A SALAD but he also hooked me up with a brand new salad at the nearest chipotle.
• JY

  Jasmine Yamlahi

  Oct 4, 2026
  5.0
  Amaziiing food! Staff is super super friendly!! Great quantities! Enough food for 2 meals :) Thank you to the hospitality from Rodel Cortez the manager and karmela at the register :) both are super sweet!! We are from out of province and wanted to try Chipotle! The food did not disappoint and if i could i would give a 100/10 for service!! Coming back before we leave for suure
• TT

  Tysha Tomlinson

  Sep 22, 2026
  1.0
  My experience with the General Manager, Rodel Cortez, at your Chipotle location. I went into Chipotle expecting to enjoy a meal that I had been looking forward to all day. I ordered my usual chicken bowl and requested lettuce on the side, as I prefer to have it separately so that it stays fresh for later. I also requested sour cream on the side and the vinaigrette sauce. I have ordered these items this way at other Chipotle locations and have never had an issue with being charged for them as complimentary sides. When I received my bill, I noticed that I had been charged for the lettuce. I brought this to the staff’s attention and explained that this was the first time I had ever been charged for it. Rather than trying to resolve the issue politely, Rodel Cortez was extremely rude and told me that I could not receive a refund. Because of the way I was treated and the unwillingness to correct what I believed was a billing error, I requested a refund for my entire order. He then told me that he would refund the full amount, but asked me to remake my entire meal. I found this completely unnecessary and was concerned about the amount of perfectly good food that would be wasted. After I went back to the POS to complete the refund, he then changed his position and said that he was only refunding the lettuce. This created even more confusion and ultimately resulted in additional food being wasted because the entire order had to be refunded. What was particularly disappointing was how unnecessarily the situation escalated over what was essentially a small charge. The entire interaction could have been resolved quickly and respectfully by simply explaining the charge or correcting it. Instead, the situation became a waste of my time, a waste of food, and an unpleasant customer experience.
• GS

  Gursahaj Sandhu

  Sep 14, 2026
  1.0
  I was extremely disappointed with my experience at this Chipotle location, particularly with the manager on duty her name is Manjot Kaur . We had a few simple questions about the app and how to redeem a coupon, but instead of trying to help us, she was dismissive and rude. She barely acknowledged us or made eye contact while responding, and her overall attitude made us feel like we were bothering her just by asking for assistance. What was even more concerning was the way she spoke to and treated the employees while we were there. The interactions we witnessed came across as disrespectful and created a very uncomfortable atmosphere, not only for the staff but also for customers watching it happen. If she is the manager of this location, I would expect her to set the standard for professionalism, customer service, and respectful treatment of her team. Unfortunately, what we experienced was the complete opposite. Management should be creating a welcoming and respectful environment for both employees and customers, and that was definitely not the environment we experienced during our visit. Very disappointing experience, and I hope upper management takes concerns like this seriously.