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McDonald's

3.1
(658 reviews)

Business Details

2170 Louie Drive, Westbank, BC
V4T 3E5, Canada
(250) 768-1694
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
2170 Louie Drive, Westbank, BC
V4T 3E5, Canada

Hours

Reviews

3.1
658 reviews
5 stars
151
4 stars
133
3 stars
171
2 stars
67
1 star
136

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, often exceeding 20 minutes, leading to frustration.

Food Quality

Many reviews highlighted issues with food being served cold, incorrect orders, and unsatisfactory preparation.

Staff Behavior

There were numerous complaints about rude or unhelpful staff, with some customers noting a lack of professionalism.

Cleanliness

Several customers mentioned unsanitary conditions in the restaurant, including dirty tables and improper food handling.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their helpfulness and friendliness.
  • CC
    CR
    Jan 1, 2026
    1.0
    Cold poutine. The cheese curds were cold from the fridge. I touched them to know. The fries and gravy in the poutine were also cold. I touched them to know. They then gave me a new order with the poutine box filled 1/3 of the way. Ridiculous. Stupid, and worth dealing with them a 3rd time. WK's A&W and BK are always better.
  • BB
    bill bob
    Dec 31, 2025
    1.0
    Horrible. Standing there with bags in my hands for 10 minutes and ended up walking out. There was 1 guy in front of me and its like the whole store melted down and couldn't handle dealing with him
  • BH
    Brianna Howell
    Nov 22, 2025
    1.0
    Was super busy with very few staff, which one of them looked to be grocery shopping? We waited 10 minutes for our food for it to be wrong and cold. The fries were stale and barely salted and my drink was completely watered down. When you’re paying over $20 for fast food you expect for it to at least be half good. I am disappointed with the service, food, and atmosphere.
  • TA
    The Fluffy Adventures
    Nov 2, 2025
    1.0
    Waited 30 minutes for a mcdouble meal which is ridiculous. Saw the massive lady in the back wipe her nose with bare hand when making someones burger when it came to my burger I saw her start rubbing her front against the edge of the prep counter and then give herself a scratch down there. Absolutely disgusting. I did not eat my burger. My fries were made by a teen girl who had better health safety then a full grown women. My fries were fresh but were a dark brown color from the oil which is not ok... In my drink there was a strange floating glob ?? unsure of what that is but had to throw that out as well. I urge nobody to come here.
  • A
    • steve •
    Aug 30, 2025
    4.0
    Very disappointed to sit down and have a pet dog at the next table owned by a senior. It is not OK and against the law. Leave it at home. Walmart and macdonalds please enforce no pets especially in a restaurant.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's Westbank W location?

McDonald's Westbank W is open every day from 7:00 AM to 11:00 PM.

Does the McDonald's at 2170 Louie Drive offer drive-through service?

No, this location does not have a drive-through service.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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